Bean Road Medical Practice

absolutely terrible service. Do not make the mistake I made, sign up somewhere else !

I don't even know where to begin with this place. Firstly, getting any sort of appointment is impossible, they have this STUPID policy of 'ring on the day and you might get an appointment if we can be bothered' and that's only during the days they don't take the phone off the hook. Then if you're lucky enough, doctor Khan may or may not ring you, depending on if she's getting her nails done or not or having lunch with her pals, no time specified for the call, so if you happen to miss because you're being sick like I was ... you may as well be dead because she will just wipe your name off the list and never call again, despite you calling back to advise this was the reason and to PLEASE PLEASE call again. I've never actually seen any GP in person at that surgey, I've always had phone appointments only, even my 4yr old has never been able to physically see an actual GP. It's a joke, a complete sham of a place. I'd rather sit for 5 hours in the walk in centre than risk even asking the rude receptionists for an appointment, and they should be ashamed their contributing to the fall of our NHS, especially that Dr Khan who needs sacking.

The best decision I ever made was leaving this travesty of a surgery. Receptionists are vile and incompetent. Phone line / booking system is a joke. And if you’re ‘unlucky’ enough to get an appointment with a Dr, it will more than likely be a phone call, which they won’t specify a time for and if you miss the call, that’s it, no return calls… and it’s off a withheld number so you can’t return the call!Do yourself a favour and find a new practice to go to!!

I would give it zero stars if I could. Rude staff every single time you call. No call waiting so you have to keep ringing at 8am. Had an appointment booked received text message with confirmation then on the day arrived to be told there was no appointment. Rang a different day to book an appointment to be told we are no longer patient with the surgery and we have moved address where we didn't. Absolute joke of a place. Can't be bothered with them anymore. They should be reported. It's a shame on our NHS to have a medical practice like this!!

The receptionists were very helpful for giving me advice for my Asthma. They were also very helpful in sorting out my prescription, which should have been sorted out by the Doctor. But, thanks to Tracy and Lynne for kindly offering me their support and help in this matter.

This practice is a shame and should be shut down. They have the top rude receptionist and try to make an appointment is mission impossible. Please find another decent clinic I am transferring ASAP. Big zero star

So I’ve phoned this morning from 8 o clock to get an appointment till 9:13am and still the phone is unavailable. Over 319 calls and not one answered or gone through! This is disgraceful!!! All I want is one appointment. Rude receptionist that I spoke to yesterday should be out of a job! She couldn’t even treat a rat with respect let alone a person. This surgery should shut down and these receptionists should be out of a job! Not like they want to do the job in the first place! If people like myself need to see a doctor it’s for a reason!!!! If I wanted to stress the nhs out then I’d be there everyday, but once in over a year and I can’t get a flipping appointment. Absolutely disgraceful!!!

New to area, saw the nurse as I’m asthmatic & she was great. She booked me in to have blood tests and phoned me back a week later with the results. Overall I am really pleased with the surgery’s performance. The receptionist are really friendly & the nurse was fantastic. My medication was prescribed really quickly, so thank you all.

One of the worst surgery of the Dudley to book an appointment is impossible task and to talk with the doctor is going to be a miracle. Can’t believe that we are living in the era of IT where every thing is online but here I still need to make a call for the appointment and wait for hours and still don’t get your turn so I think it’s just the waste of tax payer money from they are getting paid to give service to the peoples it’s better to close down this surgery to save some money