EE

Came in and left my phone for 3 hours for repair. They checked my phone before they sent it off and it was signed and said it is in warranty, on the paperwork I have. Came back only to be told it's not in warranty, they hadn't fixed it. It was brand new in October and because of a few tiny marks in the bottom corner.The problem isn't my phone screen, it's an internal error and random - freezing and then after a minute having green stripes. Gave it back to me and said repair said nothing is wrong with it yet 2 hours after having to had factory reset my phone the screen froze and had green stripes again.Two EE employees told me it is a common fault of the phone itself. THEREFORE not my fault. Seemed like the staff were treating the place as a place to chat until the manager came in and told them to acknowledge the customers that were waiting. The kicker is they said there's nothing wrong but if I want to replace the screen you can pay £90 for it. The screen has never smashed or cracked just the tiny dents in the metal around the screen.

Amazing customer service from Vish,patience and kindness to 2 grumpy 70yr olds who hate technology, went that extra mile,thanks superstar Vish

Told me my phone wasn't worth repairing as the back of my phone was damaged as well as the front screen. Another phone repair shop replaced the screen and the backing within 2 hours and my phones working as it should. I feel like EE just said it wasn't worth repairing so I'd just upgrade early and start a new contract. Which I didn't want to do.

No acknowledgement at all when I entered the store. After 10 minutes I approached a staff member and was met with a hostile stare. Listened to my issue and ‘couldn’t solve it’ so sent me to Vodafone down the road, in which the service was much better. Very unwelcoming and poorly trained staff.

Worst customer service I've ever received. It was so bad we cancelled our contracts with them after being customers for 9 years. I've never had such a horrendous experience with a company before. Each person tells you something different and even cancelling our contract took speaking to 8 different people until someone actually did it. It was an absolute nightmare. They also charge so much more than other companies. Sim only from here is £20 a month on a deal and gifgaf charges £8 for the same data we were getting. They also wouldn't speak to me for anything even though my phone is with them and my name is on the account and I have a contract with them they would only speak to my husband as he was the main account holder" and they only allow one. Didn't know we were in the 1950s still."

Got a sim only deal from fabulous Josh,a moral and humane salesman who goes the extra mile to reduce costs. No pushing of new devices into me for the next two years' contract renewal. Great and friendly guy. Not underhand and cunning.

Shocking customer service, booked a repair as they are an offcial" Apple repair centre

Staff was rude I had an appointment to get a repair done on my ipad pro which I have out with EE and have damage cover with them! To be told that they can not do anything because of a cracked screen which is the screen protector not the actual screen but evan if it was the screen which is was not what I wanted to be repaired but if i was am still covered under damage cover! as stated on the phone it was the charging port and battery needed to be replaced which with my cover I have out with them cover that!! Just been sent away with out checking it!!!

Would not recommend, such a poor service. All happy when people are buying new phones but it your phone breaks they don’t want to know. My microphone and speaker were not working intermittently, repair centre said there is nothing wrong with the phone, so sat here with a faulty phone, it’s six weeks old, will be taking this further.