Gravity Co-Living Royal Heights

Overall great though the management team was struggling to solve issues at the beginning, but reasonable price for this modern place. A bit far from the station

Great place to stay, reasonable price for the location, bills included and looks good aswell.

If you have dogs bigger than toy breeds, don't waste your time on them - despite being pet-friendly" they only accept dogs smaller than 10kg (and not posting about it anywhere since it's illegal lol)."

I came along to the Gravity Summer party on the canal and it was such a good day! The team were such great hosts, the music was just the summer vibe my friends and I were after. The attention to detail was amazing and really good value for money! So much more than just a place to stay! I hope they do more events like this!

We catered for one of the Gravity Co-Living resident events last month. Thank you so much, Alice and the team, for having us.We invited our talented chefs, Jagruti and Majeda, to prepare traditional Indian and Syrian dishes, a culinary journey that delighted everyone's taste buds.To add a musical touch to the evening, they also invited Vaughan Batchelor band with us for some delightful tunes. We believe that food and music have the power to bring people together, and this event was a perfect example of that. If you are new to the city or want to get to know people, check out their co-living space!! XX

Perfect location with just 10 minute walk alongside the beautiful river kennet to the high street . The rent includes the bills of electricity & water & broad band, which make it easier for us to settle down. Special thanks to Milena. She responds to our requests promptly and gives us useful advice. Thank you so much Milena.

This review is for Gravity, Royal Heights in Reading.I was a huge fan of the ethos behind Gravity, which is why I wanted to rent with them. When I first moved in, I was so impressed with the events they put on and I enjoyed becoming part of the community. But the shine quickly wore off.There have been ongoing maintenance issues, both with individual flats and throughout the building. I moved into a toilet that leaked on to the floor (forcing me to use the toilet in the local shopping centre), a shower that leaked, sealant around the bath that had to be replaced, under floor heating that didn’t work, damaged tiling in the bathroom and the worst of all was when I returned home to find water leaking from the ceiling into my living room. I reported the problems to Gravity and while they were all eventually fixed, it took several months of chasing and emailing, and I became increasingly frustrated that there seemed to be one problem after another.I was told by a contractor that the piping for the plumbing has been installed incorrectly, which is why the underfloor heating didn’t work. I am also aware that several other residents had ongoing problems with their flats which were not fixed like mine was. I asked Gravity what they could offer as compensation for the ongoing problems, and they gave me a £50 Amazon Voucher.There were also ongoing security issues with the building. They had advertised on their website that the building had CCTV, but it didn’t. We had been told for months that CCTV would be installed and whenever we would chase about it, we were given the same response of ‘they have given quotes to the landlord’.As a temporary fix they installed Go-Pro cameras by the front door, but this was problematic as the camera was not fixed securely. Our building became the target of a postal thief who broke in on three separate occasions and stole the Go-Pro Camera each time. After much complaining from the residents and over 6 months of waiting, permanent CCTV was finally installed in the building.However, then we had issues with the main front door which didn’t fully lock and could be easily opened without the entry code. Again, it took much complaining from the residents for Gravity to fix the problem. They did temporarily have a security guard that covered the entry points for a few weekends, but it was months until the door was fixed and secure.In addition to security issues, the water supply frequently goes out and we needed to wait a couple of hours before it came back. One of the lifts hasn’t work the entire time I was a resident, and the intercom entry system for my flat has never worked. I have missed important parcels and food deliveries because my flat cannot be contacted. The Gravity approach to fixing problems is to just paper over the cracks, so it isn’t long before the issues resurface.I was particularly vocal with the ongoing problems in the building and at one point worked with other residents to send a letter to Gravity. I had really come to love my flat and being part of the community and had wanted to hold Gravity to account for the unacceptable management of the building maintenance. As a result, Gravity refused to renew my tenancy, implying that I didn’t ‘fit within the community’. They leased my flat to another tenant without asking me if I wanted to renew and I was forced to move out. I know for a fact that other residents were asked if they wanted to renew, but Gravity did not ask me. They just rented my flat to someone else.For a company who claim to care about people and community, I was extremely disappointed by how I was treated by Gravity. They expect tenants to keep quiet about unacceptable, ongoing issues while continuing to pay rent. I wasn’t prepared to do that and was effectively kicked out because of it.