Champneys Mottram Hall Health Club

The place looks really nice. It has a huge golf course in front of it and as we know golf course makes places look really posh. The reception is pristine and so are the treatment rooms. The sauna doordid not close properly and it was missing an internal handle. But the biggest let down of this place was the booking page. It was very difficult to choose a treatment as we kept choosing options that was then told were not available. It was also worrying arriving there and being told no treatment was booked. It was booked and they were phenomenal. So in summary the actual experience was good, but booking it was not as easy as it should have been.

Spa day/ stay was a lovely little experience, novel idea. Some standout staff keeping and decent food. Rooms needed a bit of update and spa treatment fell quite short of standards I'm sure they'd expect of themselves.Will go again.

I’m already looking forward to my next spa break.The staff were so welcoming and attentive.The facilities are great.Even though I did get a facial and 2 massages they were not what I actually wanted but I’m grateful for the products that therapists prescribed.My skincare routine desperately needed an overhaul which was long overdue.Make sure that you book your treatments well in advance.

Really great experience. Only negative is the menus is so limited when it comes to pescatarian or non alcoholic and they don't tell you if the ingredients include alcohol, so you have to ask. The spa restaurant did offer an ingredient replacement but it just wasn't as nice as it could have been if they just didn't put alcohol in the original recipe. The Carrington Grill was amazing though, and even if a sauce has alcohol, they'll cook you a replacement sauce of your choice and it was lovely.

Been to champneys at mottram hall a number of times and always enjoy the time spent there. The pool area is nice and the loungers are comfortable, we found there were nowhere near enough loungers on our last visit and we're disappointed to have to spend most of the morning with our towels on the floor. Upon arriving at the spa you are handed a dressing gown and towel, usually you get flip flops, however these had not been delivered and so were not available, as a result we had no flip flops which was really poor, it would have been great to have had a quick phone call or email to tell us to bring our own flip flops!! We had to walk around barefoot, to the restaurant for lunch, the cafe and outside to the hot tub which wasn't good enough for the price of the stay. We also were disappointed to find the dressing gowns to be stained and ripped too which is poor. The facilities are nice, the pools are clean and the steam room and saunas are clean too, there was one sauna which we were not sure was turned on as it wasn't very hot. The cool room is nice and refreshing. The outside hot tub is nice and warm, there are lots of loungers around for warmer days but honestly the cusions on these need a good clean as they were all dirty. The changing rooms were clean and the lady cleaning them was really friendly and helpful. The lockers are really poor with only around half of them working. The lunch provided is really nice, good quality and tased great, but the portions are very small. We had a prosecco (£9) and a slice of cake (£3) in the afternoon to tide us over to supper time. The shop is nice and it's nice to buy a little treat to take home. The staff in the cafe were friendly and helpful. All in all my friend and I made the best of it, we concluded the luxury aspect is lacking in lots of places - but not the prices charged.

Had a lovely spa day and meal. My only gripe was the lack of beds around the pool. We went on a weekday and all the beds were in use by the same people throughout our visit, consequently if you don't get a bed on arrival you won't get one.

I attended a spa day and was so disappointed.When we arrived, check in took 35 minutes because we were booked in for lunch at 2.15 but our treatments were at 2pm and it took ages to rearrange the lunch. Then there were no flip flops in a medium so we had to have large which were way too big.We then went to get our breakfast parties and coffee but there were no plates, the woman behind took 20 minutes to make our coffees and the mugs were filthy.We then wanted to sit outside but there were no chairs anywhere. We then came inside and all the beds were taken so we ended up having to sit in the cafe. This was the case all day. It was far too busy for the space and it meant we couldn't relax at all. We had a swim and used the facilities but again there was nowhere to sit to had to sit in the cafe. It was so unrelaxing.We had to queue outside the restaurant for lunch for 20 minutes and service was so slow we didn't have time for dessert ( one of our supposed two course lunch) as we had to go for our treatments.The facial by Ellie was amazing. I cannot fault this. Harvey was also really lovely and friendly.I was saddened though that they had run out of champneys products so none could be used in the facial nor purchased.We then wanted a drink and the queue was all the way into reception and I was queuing for literally 30 minutes. Catherine at the cafe was really unprofessional saying how she can't wait for her shift to finish, noone helps her, they never learn etc. Then there was no prosseco left and when it did arrive it was warm. We asked for a coffee and that took 10 mins as soo much faffing. It took 50 minutes in total to get a coffee!The changing rooms are tiny and it was carnage getting ready at the end of the day as there were around 6 people in there all trying to use the same space.I wanted to complain in person but when we came to check out there was noone there and then eventually someone did turn up but she said she wasn't the person to talk to. We tried to settle our bill but the computer wasn't working so she said she would call to confirm the items we had. Noone called and a payment has been taken without approval or confirmation of the items we had.I go to many spas and for £160 for a spa day you'd expect somewhere to be able to relax. It was so disappointing. Thank goodness the treatment was excellent.Prior to leaving a public review I emailed in a complained twice but in over a month noone has bothered to reply not apologize. Shocking service.

Dear Spa at Mottram Hall,I hope this review finds you well. I am writing to express my deep concern and disappointment regarding a recent incident I experienced at your gym. I believe it is essential to bring this matter to your attention for resolution and to ensure a safe and inclusive environment for all members.During my visit this morning, I encountered what I perceived to be discriminatory behavior from a staff member, specifically the gym manager. I felt targeted based on my [race/ethnicity] and was subjected to unwarranted comments that left me feeling uncomfortable and unwelcome.As a dedicated member of your gym, I have always appreciated the facilities and the sense of community it provides. However, the incident in question has cast a shadow on my overall experience. Discrimination has no place in any establishment, and I believe it is crucial to address such issues promptly.I kindly request that a thorough investigation be conducted into this matter. Additionally, I propose implementing diversity and inclusion training for all staff members to prevent future occurrences and foster a more welcoming atmosphere.I trust that you take this matter seriously and will do everything in your power to rectify the situation. I look forward to hearing from you soon regarding the steps taken to address this issue.

Absolutely terrible - someone actually ordered a domino’s and chips and sat in the spa cafe eating it while everyone sat round in robes. This was delivered past four staff standing on reception doing nothing. Lovely facilities, shocking staff & service. I ended my membership after three months.

Beautiful grounds that I discovered - would be nice if some one highlighted the amenities.Food at lunch was strange - advertised as 3 courses when booking but only got 2- drinks and dessert extra.Staff could be more friendly - when we arrived no one told us about breakfast. Lady in coffee shop ignored us and was generally miserable at all times of the day. In the treatment centre the lady at reception was unhelpful after we approached her, felt like she was discouraging us from booking any treatments.