FSS Property

I used FSS Property to get a survey for my first home. Gaynor was really friendly and helpful and provided a full explanation of the benefits of a survey as well as making a recommendation based on the age and type of house I was buying. Gaynor kept me updated on the progress of the report and was really quick to respond to any questions. The report was really detailed and well written and noted a number of things I hadn’t even considered.

Overtly unpleasant people masquerading as professionals. Unreasonable and unwaranted communication verging on harassment and deliberate attempts to keep the full deposit despite a spotless handover. Avoid renting from these victorian hangovers.

My experience with FSS was good, he attended to me well and he explained all the pros and cons of apartment including all that needs repairing, but getting a response after application if it was successful or not was long

We got our building survey done with FSS and I couldn't be happier. The service was very quick and the contact throughout was very punctual. The information received makes me feel very informed about our house buying decision. Highly recommend

Oh dear...Where shall I start? All was well for the first few months of my tenancy with this company, until the 2am drug-fuelled brawls in the communal corridor, which were stopped very quickly due to the tenants being evicted. However, what then consisted was a 5 year campaign of verbal abuse, harassment & death threats by another tenant. She would come knocking on our door at night to scream abuse at us, threaten to kill us, slam doors constantly day & night, bash on her ceiling (we lived directly above her), meaning we couldn't sleep, then were unable to attend work the next day as she would be sat outside our flat door, ranting to herself. Despite weekly complaints to this estate agent, & almost daily visits from the police; the agent/landlord were somehow completely powerless to evict this particular, female tenant; saying they didn't want to 'appear too harsh' & eventually, started ignoring our repeated complaints/welfare concerns altogether, until the tenant in question started threatening to start fires & piling electric heaters & clothing items on the communal stairs, blocking the main entrance. In addition to this, she would repeatedly switch the communal lights off/on throughout the night, including emergency lighting, so we would be forced to use torches on our way down the stairs to work every morning, & patrol the communal corridor & eventually the street wearing a foil blanket or a single duvet. Eventually, she started to expand on this behaviour; trespassing on local private property of elderly residents, & stalking other streets/properties within the neighbourhood, also photographing/filming elderly/disabled residents on the street, following them, verbally abusing & threatening to kill them (including a young mother & 7 month old baby), yet the landlord/estate agent were completely powerless to evict this tenant, which has become, not only a serious problem for tenants within that particular building, but also an entire neighbourhood, who recently turned to local government to address the issue, apparently to no avail. After being forced to purchase personal protective equipment such as fire extinguishers (which were NOT PROVIDED in the communal corridors), personal alarms, (which we had to carry in order to feel safe enough to leave the flat for work/shopping) & having to educate ourselves as to how to break a double-glazed window, just in case; after myself & my partner were forced to move due to the daily abuse, we were not compensated for, nor even any apology given. This experience almost ended our relationship, damaged our mental/physical health. Imagine, being unable to leave your tiny flat because someone is lurking in the corridor/street ready to threaten/hurl abuse at you; we had to limit how often we left/came back because our presence might 'set her off.' I had to wait for my fiance to finish work so he could escort me home due to this level of abuse. No apology, even though one of the partners experienced this tenants behaviour first-hand during a routine building inspection during which time she started roaring in the corridor like a wild animal.This is not the kind of daily behaviour we expect to have to come home to when we both work full time. Sadly, this was the case, & we have both agreed that we would rather try our luck on the streets than rent from this company in the future.

An excellent and very friendly service, despite the COVID restrictions everything as managed very quickly and we were kept informed on every step. Great staff and very friendlySince moving in we had one minor issue and this was attended to within 24 hoursThese are the best letting agency i have ever dealt with, would strongly recommend them

FSS were engaged by our lender to carry out a survey on a property we were purchasing. They took weeks to deliver and it had numerous errors, not least the fact that they somehow lost several hundred square feet. This adversely affected the valuation by around £85k and placed us in a difficult situation with our lender. They finally admitted to a mistake after resolutely denying any error. Frankly I find it hard to believe they are RICS approved, the level of professionalism was sub par.

FSS carried out two valuations for us that we required for our investors. Found them to be very thorough, gave a prompt service and provided a comprehensive report. They were also very reasonably priced compared to some agents we approached!

FSS have been excellent to deal with, over the past few years. They communicated regularly with us about our tenants for over 2 years, and our impending house sale now is going through as smoothly as possible, even with setbacks. They are professional and caring and have held our hand, when needed, throughout the whole process.From the very first meeting in Oct 2014, which was an initial consultation, long before we even rented our property, they were happy to spend the time to come and see us and offer their advice. A service which another local agency thought too much trouble at the time, as we were still considering our move away, to bother keeping their appointment with us.Mike Lennon, their residential lettings manager, came to see us that day, and was so knowledgeable and helped us a lot with our decision to let the house through FSS in Jan 2016.We are now proceeding with a successful sale using FSS and I can't recommend them highly enough.From the letting department to the sales people, they really are a Team of dedicated and knowledgeable staff. They work together so well, I'm always confident to get a reply from them as soon as possible, considering the 7 hour time difference, it's been wonderful.Thank you, you know who you are!