CeX

Disgusting customer serviceI dropped off £70 worth of games at this store via online drop off. After not receiving any balance in my account, I contacted support to find out what was going on.Turns out they were supposed to contact me about a revised price, which they never did. They also can't return the games?!Its apparently my fault for not contacting CeX within 14 days of handing the goods over if I wasn't contacted... even though I didnt even know they were going to contact me?They have no evidence of any attempt of contacting me and they are now forcing me to accept £14 for the £70 worth of games.Possibly the worst customer service ive ever experienced.

I ordered 2 xbox 360 controllers online and the order was fulfilled by this store. The controllers I recieved were both damaged and one didnt even work. There is an EXTREME LACK of QUALITY CONTROL from this store and the whole transaction was a waste of time for everyone. I ended up having to go to a local store for a refund/exchange. Its ridiculous how they could post me such faulty items and expect me as a customer to be satisfied with them. Abysmal.

Awful customer service and lack of knowledge. I took my laptop into sell, the girl didn’t seem to know what to do. She came across like she’d been on all night bender. The laptop apparently wasn’t listed on their website so she gave me an incorrect price for a different model? So I questioned how low the price was and agreed to come back after they checked it. I came back and as I thought I was given the wrong information and price. In the end I was offered £49 for a laptop selling for £200 new. What a joke of a place taking advantage of a persons vulnerabilities. No empathy at all. I only went because I was desperate but who doesn’t?

One of the member of staff (female) was clearly racist. Was very abrupt with my husband (Asian descent) who wanted to buy a DVD set and at the same time very polite with a white male customer. If we were not in a rush, would have raised a complaint with a store manager.

Went in on the Sunday 17/9/23 to sell my ps4. They took it in and it took 4DAYS to contact me! Once I was contacted they told me my disk drive was not accepting discs.I checked the bag before I left to find out I was missing my HDMI CABLE.Took my ps4 home and tested it and there is no problem with it at all.CEX LIES DO NOT EVEN BOTHER, they are scam artists.

Great Place to shop for gaming bits, Tech or movies!IMO Cex Bedmo has the best selection around for the size of the shop and it’s hard to say no to a 24 month warranty!!I recommend using the Drop and go feature on the app and website for easy drop offs of mass goods you want to sell so you have more free time and not having to wait around for it to be booked in. They also have a really nice click and collect feature to ensure an item is in stock at the location before travelling to pick it up!!Staff are really knowledgeable and friendly, Can’t recommend Cex Bedminster enough! 10/10

A busy store selling used, but tested electrical entertainment goods, with a wide and varied range of games and DVDs.

Shop looks grubby and the staff not very helpful.

Unfortunately, I had to take back a faulty ps4 under guarantee. I can honestly say it was pain-free and dealt with, and I walked out with a replacement. Happy with the service.

Their website lists a good selection of new & used items online but the business model is way outdated, you're unable to call stores that apparently show as having an item so as I found out by the time you get to the store the item has gone, makes me wonder if they even had the item and just want to increase store footfall. Highly annoying so I took my business elsewhere. Not recommended