Monster Mayhem

I have been here a few times now and my 2.5 year always had the best time here. We usually go on weekdays and it's not too crowded. Can't imagine the weekend mayhem though. The place looked apparently clean on last visit but a busy soft play can never be super sanitized, something to bear in mind.On my visits I have never needed to interact with the staff apart from ticketing so xant say about their service.Price of tickets is okay. I don't agree with charging parents as well on peak because it's the kids that overcrowd the place not the parents. There should probably be a limit to total number of kids of inside at a time.after that they should stop giving out tickets.

This place is definitely Mahem. This was the first time I had been here and I was shocked at what I saw. There was chaos! There far too many children on then should have been allowed.Hygiene - the place smelt of smelly socks. The mats and the frames don’t seem like they get a wipe. In general the whole place just seemed dirty.Frames - there were far too many children on the frames. It was in fact a health hazard. The bouncy part of it - didn’t have enough air and felt flimsy.Cost - the cost of this compared to others was far more - even charging for a month old baby who would not be going on anything.Food - the tables were dirty and needed a clean. The food itself was also overly priced for a children’s play centre.Staff - are no where to be seen. And when you do find someone they are so unhelpful. The manager herself was unprofessional shouting at staff in front of customers.Overall, it wasn’t a pleasant visit and I will not be going back. The place needs to disinfected and some proper rules in pace. I am surprised there has not been a serious accident here.

Not bad wouldn't make it a regular visit but every know and again would be fineSecond time there was not so good place was cold and dance floor was not on had to ask the staff who were more interested in chatting

After having a party hosted by Selina one of the managers at monster mayhem . She had everything on point for the party , kids entertained , speed of food for the kids . In flow without asking.There’s many soft plays that are available however what brings people back is the teams efforts and Selina who makes the experience for the family and kids fun. Many other soft play, don’t have the customer service , and leave parties to run and sometime make things difficult . Monster mayhem , Selina gives you the full experience .My only concern I noticed was children going to the toilets by themselves and not with a grown up I was sat for a small while where I observed kids coming to the toilets and grown ups using the toilets , it may not seem a big issue but I would strongly recommend a entry rules for no parents that children must not be left alone by the play area or the toilet areas.It’s a suggestion , however would highly recommend the soft play for parties and definitely ask for Selina to host she is the most courteous and energetic and enthusiastic personality.Selina is the lady in this place . Great organising skills.Thank you Selina

Booked a party for her 7th birthday, all the kids had a nice time- apart from some of the food being cold.Unfortunately I feel the fact that you have to pay an extra £1 for every adult that stays with their child is a joke!!!!!!! This charge also applies to the birthday child parents.This seems like another way to make more money from parents when they have already spent over an £120 on a party.Especially when most of the parents bought a hot/cold drink, food and some parents also paid for siblings to go in the soft play too, making around an extra £40 due to the party.I also had to make sure the list of parents was correct as extra parent were added by the staff again trying to make more moneySafe to say I will not be having another party or will be visiting Monster Mayhem again and unfortunately after discussing this with the other parents who came to the party they said they would never book or visit as well. Shame on the managers for abusing parents in this way!!!!!!!

My nephews had their birthday celebration held at Monster Mayhem, they had a great time with their friends and family and did not want to leave! Selena was amazing and her hospitality was second to none. Most amusement centres offer the same however the team at Monster Mayhem were fantastic and catered to everyone’s needs. Food was great, staff were great. Thank you Selena for going the extra mile.

Wasn’t the best experience, it’s very over crowded. They need a way of limiting the amount of people and children as it becomes very overcrowded and accidents happen between the children as they are all running around. It feels like they’ve tried to do a variety of things but the venue is very small and it’s all just squashed in. There’s a bouncy castle, a dance area, few building blocks and ball pit as well as two go karts. The on-site food is a little pricey if you’ve got a few of you going. It’s a two hour slot and that was plenty as the children had had enough by then.

Unacceptable levels of cleanliness- the entire soft play is filthy and needs a deep clean. There are also safety issues - my 1 year old tried to put his hand through the netting to touch a battery that was still connected. Much improvement needed.

Went after school on a Wednesday, was quite quiet, so that was nice. Kids enjoyed it, was clean. My bug bare is paid to come and we paid the same price as the after school, which gives children food and drink, but we didn't get it. When I asked, they said you need to state it at the gate you want the after school deal.