Victoria Gardens Surgery

I agree with the comments left here.Dr's & nurse staff are great, unfortunately the receptionist aren't so. Although I must say one in particular did help me out as I forgot to pit a repeat prescription in and they done me one there & then .

By far the worst surgery in Neath. The reception staff are abrupt and rude with zero bedside manner. When you do manage to get through via phone they abruptly say 'surgery' in a bored tone. Physically visiting the surgery the GP's I did see were great but unfortunately the reception staff let it down badly. Perhaps some customer service training is in order but honestly how hard is it to say 'good morning Victoria Gardens surgery how can I help?' finally if you want to make a complaint they insist you come into the practice to fill out a form, heaven forbid they email you a form to fill out, the receptionist nearly had a fit when I suggested that. Overall I appreciate how hard the medical staff work there but please sort your reception staff out.

I was told a long time ago, by the excellent Dr. Hugh Morgan, from Castle Surgery.You shouldn't pay too much attention, to people's online opinions. If they're unhappy, they'll post about it. Fair enough, but if you've had a positive experience, you won't bother, and move on. So true!I would like to thank, Dr. T Williams for his understanding, and friendly attitude towards myself. I'm an awkward patient at times.We all know that it's a difficult job, especially with Covid.The staff at the practice are only human, and if they don't pick up the phone quickly enough, I would imagine they're busy. I doubt they're having a party, unlike some of our politicians.Thank You!

Extremely rude! Took me 135 times to get thru to be told no appointments. A paramedic had told me I needed to be seen. I got questioned about what the paramedic had said. Then told me I’d best go down and be seen! Their manners are appalling. Only 3 decent receptionists at that drs

Mixed bag of experiences with Victoria Gardens surgery. I find the Drs and nurses helpful and pleasant, no issues there. The reception staff are a lucky dip. I have always found them polite, never rude, but not always helpful. They are not consistant with their answers, you speak to one receptionist and you get one answer and you ask the same question to another one and you get a completely different answer. This doesn't give a good impression of their service.

Excellent service from reception and prescription service. The new booking system is excellent, easy to use and a really quick response. Thank you for all your help!

Victoria Gardens surgery has to be one of the worst.Rude receptionists when you eventuality get through and some of the doctors palm you off like you're dirt off their shoe.285 times ringing to be told there is NO appointments left.

The ratings say it all. Call at 8:30 (don’t dare call 5 minutes early or you’ll be sent on your way) to be told all appointments are full…. How when you also cannot prebook appointments?Told bluntly to ring back at 12:30 for afternoon appointments…. Guess where this goes. 12:30 - sorry all our afternoon appointments are full. Poorly run GPs like this one are the reason A&E is overwhelmed. Absolute shambles of a service. If you can register elsewhere please do!

I have been a patient since the Doctors were at Arthur's Street when I was a little child.The practice always do their very best and I would recommend them to all.They are very understanding and empathetic.

I recently attended the surgery with a relative who was registering as a patient there. The service provided was both friendly and efficient. In particular, I would like to thank both Rose and Liz for their asisstance, and Dr Williams for his kindness, help and support in ensuring the prompt and smooth transfer of care.Despite having endured what must have been a very difficult couple of years as a result of Covid, the surgery continues to offer a supportive, friendly and efficient service for which I, and my family are very grateful.