Bournemouth West CMHT

Friends of mine have received treatment from this CMHT. Very kind and helpful. Long waiting lists for assessment, treatment and other support hamper them but they certainly will do their best for you if you need treatment.

Terrible service! Psychiatric who i had couple appointment with. Cancelled on me 3 times, one time, left me in waiting room for nearly 30 mins.I then called up to discuss a appointment. I brought up complaint how i was given a phone call one evening of which i kindly explained I was in the kitchen cooking, just finished work and it was very bad time, pls call back. Reason for there call was to schedule an appointment they tried to continue to keep me on phone for a date of which i couldn't provide as time which i thought was quite rude, then they finally let me get off phone and said they would call back but they didn't then they just sent letter days later and had booked me into an appointment anyway without even discussing and arranging convenient time for the both off us! Since i was working full time at the time. Since... im now discharged!Reception i just spoke to was incredibly rude in the sense he kept interrupting me and not letting me talk properly, then accused me off cursing / swearing when i infact most certainly did not then lo and behind then said im hanging up on you"Basically made up and lied about me cursing so that he can justify hanging up on me.Absolutely disgusting how the CMHT reception treat people especially ones potentially vulnerable suffering all kinds off mental health."

I think the service here has got positives to it and I have seen some good people doing the best they can in difficult situations.The reception staff do what they can to help.I have had a couple of good duty workers too.