CitiPark

Had a very negative experience with the ANPR Exit. I DID NOT LEAVE THE CAR PARK but drove to the exit only to realise there was no barrier to pay at. I reversed and went to the payment machine to pay but they had captured me as already leaving". When contacting the operator

Got a ticket when paid for the parking at the machine and have a receipt. Joke parking. Won't be paying ofcourse. July 2023.My advice, pay by card, keep receipts etc.

Complicated parking place, I entered to car park, it looks although way exit, then again gone in some how found the place for parking but bays are very small, then I download the app I tried to pay by app there. Is no internet, so I went machine I put registration number I toch the card it was ok but didn't get the receipt, so I was confuse.App is also complicated so I tried prebook it was worked, but still I am confusedWaiting for fine may be..Not going again that carpark

Worst place to ever park. Only one working pay station, the narrowest entry and exit points, if you’re driving anything else besides a hatchback do not park here!

My car window got smashed in and items got stolen here. I wouldn't leave your car here. CitiPark refused to hand over cctv and the police said I didn't have a specific timeframe of when my window got smashed so they didn't even bother with the crime. Fix your cctv and get security

Window smashed. No CCTV footage.Unsafe for overnight parking.Had a friend's car window smashed few months back when he left GPS inside. I didn't leave anything (except for child car seat) but yet my car window was also smashed and all compartments opened to check if I left anything in them. The security, I believe, did tape up the window which was broken, but they didn't inform me even though I had a season pass.Though they have CCTV security warning signs everywhere I think the actual CCTVs are only on the ground floor. The customer care confirmed to me that upper levels were operated by council who had disabled the cameras. So if you dont have your own parking and have to park here overnight, its best to park on the ground floor.Also, do check the ceiling as in one place I could see oil leak from ceiling, dripping on the car.

Unable to pay for parking as the machine didn't work, the app didn't work and I was unable to call them to pay over the phone as the line was busy. Looks like I'm getting a ticket. Terrible.

dated building and lacks security.attraction for car thieves N opportunists looking to steal from cars.needs good lighting during dark

its hard to find cheap parking in Ilford Exchange area. CitiPark is a convenient place to park, very near to Ilford Shopping Mall and Station. Easy to mange app, parking can be pre-booked and payment can be made through app.

Bunch of scammers.Fault at the paying machine, spoke to operator via machine. I was let go.Few days later I received a ticket, quickly checked notes on my phone and challenged them back.Do business but with some ETHICS and VALUES!!!