TravelPerk (formerly Click Travel)

Work has switched to click this year from Expedia and I think it's a huge improvement. Whenever I've needed to speak to anyone for help so far they've been amazing, I think the platform is better, and the way they set up room allowances for expenses and bill backs far superior to before.

Absolutely disgusting company.Booked with my hotel for 2 nights.Guest didnt show up and they refused to pay.WORST OF THE WORST.NEVER AGAIN WORKING WITH THESE PEOPLE WHO LOOK LIKE A BUNCH OF SCAMMERS.

Do not use Click Travel, ABSOLUTELY USELESS. Extremely poor customer service and made multiple mistakes during my booking. They wrongly booked train tickets and their unresponsiveness made it impossible to contact them for assistance. I would rather book myself then go through this again. Highly discourage using Click Travel due to their lack of reliability and unhelpful approach.

Absolutely useless - inefficient and unnecessary third party booker. They said my ticket had been taken by someone else (it hadn't) resulting in me having to purchase again. Were unable to help other than say I need to go through some convoluted refund process - not great when stranded at a platform.

Very quick and easy to use, had no problems thus far, although prices are a lot higher than at the hotels themselves

Very helpful. They can take away yr stress of the booking

Highest level of customer service I’ve ever received, and it’s the consistency of the customer service at Click Travel that really amazes me. I’ve been using Click Travel for 3 years through our company to book our tenants into hotels, and every time I’m faced with a stressful issue (which is quite often), I open up the chat feature on the website and I’m greeted with an extremely helpful, friendly and positive advisor within minutes, sometimes seconds, that without fail resolves my issue or answers my query, or contacts the hotel on my behalf and keeps me updated whilst they do so. Honestly every single company should take note of the customer service advisors training and the process of getting in contact at Click Travel because they are winning.

Great customer service, but prices are more expensive (sometimes drastically) than booking direct.

Don’t use click travel.Book through them for 2 nights hotel stay. They sent through the confirmation which I printed.Arrived at the hotel and was told the card had been declined it’s now been two hours with the poor receptionist being taken in circles over the phone by this despicable company. Still waiting. Speaking to colleagues this is a common occurrence.DO NOT USE UNDER ANY CURCUMSTANCESIf I could rate with less than one star I would have.

Unable to get through to an agent (ever). They do not offer a facility to pass on my contact details to say the hire car company, and thus the only communication channel is through Click Travel which is far from frictionless. I've just turned up to collect a car for 400 mile round trip and they only have vans available. Apparently they've been trying to contact me...Highly annoying and totally avoidable.