Bailey Sports Therapy

Following an order on 1st October 2021, the package was sent via HERMES Couriers. The tracking kept indicating on it's way".I then contacted Bailey Sports Therapy. I had an immediate message from Hannah

Arranged a pickup. Shop supposedly open until 5pm. Rang before setting off to double check somebody would be there.Arrived at 4.50 shutters down. Called the phone number. Closed!!Waste of time and fuel.

I really like the level of service I have received from Bailey Sports Therapy. The FDI crutches are brilliant and half the price of their competitors. You can get creative with the variety of colours of both crutch and hand grips. I found the open cuff quite strange with not much support but glad I also got the premium wrist straps which perfectly solves the issue. Well made light crutches with no clinky sound!! I ordered extra grips which were already on the crutches when they arrived. I phoned them up and with a nice apology they then sent the other wrist grips which arrived in 2 days time. Excellent customer service.

I ordered and paid £41.97 for 3 Talar Made Pro Heel lifts from this company for my patients and they only sent one.I tried calling....no answer. I emailed and they replied the next day promising to send 2 more (no apology) and 2 days later i receive 2 cheap heel lifts which are £4/each not the £13.99 I'd ordered and paid for......Very disappointing

Received the wrong order but Hannah at BST was quick to send the correct item. Very good service.

Hannah was great. She was helpful and understanding. Especially the first time we interacted when I had to cancel. These crutches are for my mother who has a muscular dystrophy and she had been using the same crutches for nearly 15 years. I'm very excited to help her get new ones. You were great to work with and made the process of shipping to the United States easy.

I always shop with Bailey Sports therapy - would definitely recommend them - their goods are of very good quality for a reasonable price. In addition, I was impressed with the customer service support as well when my latest parcel got delivered to a wrong address. Hannah was extremely professional and helpful with investigating the issue and promptly sent a replacement to me. Thank you, Bailey Sport team!