Shell

Fined £60.00 for fuelling my car and having a coffee, avoid at all costs

I went here to fill up my car through the app on 04/09. However the man at the desk decides to close my pump. When I go to ask him why he diverts the question and his other employee does the same.

I wanted to take the time to say a special thank you to Suresh and Javeed. This morning on my way to my son's school drop off, I pulled into the garage as my tyre low pressure warning was on. When I tried to fill the tyre, it became clear that the tyre was bust, and that I needed to put a replacement on.Suresh doesn't know me at all, but out of pure human kindness, and without me asking, and without him asking anything from me, gave me his car so that I could take my son to school. When I offered him my car keys as security" that I would bring his car back

I have visited this petrol station for a few years, for petrol and other small stuff. Never interact with any member of staff, just hi and bye..... Where the true customer experience is seen? when there is a problem.... 5 times had to come back to talk to the manager who really didn't fix anything. One of the employees was extremely rude, shouting and being totally out of control.. Manager was useless, and finally the guy tiding up the shelves approached and kindly try to help. I will start a formal complain with Shell and will also start a formal complain with the Ombudsman. I am sure who owns this shop won't be concerned at all, and it is clear that they save a few pounds in human resources.... a shame.....

The first thing to note here is that there is a maximum of 20 minutes' stay before you get a fine. It would be easy to go over that if you purchased fuel, waited for the car wash, etc.Other than that, the forecast is massive and well maintained. There is water/air available and a car wash. The shop is large and has all your essentials. The staff were really friendly.I had my car washed and chose the top wash. My car wasn't hugely dirty but it left it nice and clean with no water marks.

Excellent garage with car wash and the usual garage equipment and electric charge . Staff are very friendly . Has a good selection of food and drink you need to grab something to eat .

Just been verbally abused & yelled at by a male member of staff here, also refusing to contact a manager to help me with a problem. I've never been spoken to like this by somebody in a service station in all my 35 years of motoring. Will never use this facility ever again.

Great garage - super friendly staff and great shop. Temporarily closed as major rebuild of shop underway. Can Shell pls advise when shop will reopen? Really miss popping in and getting coffee etc. NOW OPEN (2023)