Whittaker & Biggs

Very helpful staff. the best auction house around

Danielle was amazing. Brilliant customer service and very friendly. Can't fault my experience. Extremely pleased with the two items in the lot I was particularly interested in, and even though I'm going to have to spend a bit on repairs, they were well worth it.

AVOID AT ALL COSTS. Awful service from a small time business. Not one positive thing to say about Whittaker and Biggs. They provided little to no information on most things. They didn't know how to work out stamp duty and told me to google it. They spoke down to me, very condescending, and pressurised me at every opportunity they could to sell my property just so they could take my money. I would give them zero stars if that was an option. Save yourself the hassle and choose someone else.

Victoria McDarmaid was absolutely fantastic when I was buying my first home. She always kept me updated and was really proactive at liaising between myself, the vendor and our solicitors. Would most definitely go back to her when I am looking to buy / sell in the future. Highly recommend!

Horrendous Experience.All the staff are delightful but would be far better fiction writers than Estate Agents. It has taken 10 months for them to complete the sale of my rental property; a property that last September they said would sell like 'hot cakes. In March I had to ask why there had been very few, if any viewings? Suddenly, apparently, we had . 7 viewings . Three offers; one cheeky, one the full amount (but the gentleman had apparently not sold his property) and one for a little less but the young lady had all her finances in place and no chain. What a great pity this was not the truth! It was three or four weeks later that I found I was at the top of a chain of four. For the last 17 weeks, I have heard so many excuses as to why the completion of the sale was not going through I could write a book. I have a sneaky suspicion that W&B have had an underlying agenda with the buyer of my property. Since last September, this empty property has cost me over £2,000 to maintain in Council tax, insurance, utilities and garden maintenance ....

Great staff and brilliant photos of my property

All the staff were so incredibly friendly, positive and helpful. Whilst going through such an arduous house sale, staff members were there every step of the way, providing constant reassurance and feedback.Amanda, Vicky Jen and other staff all really provided an exceptional & professional service. Highly recommended.

Whittaker and Biggs in Congleton provided a wonderful 'one stop' solution for the sale of our property in Congleton including house clearance and auction of contents. A friendly and efficient service from Vicky and all the staff. I can't recommend them highly enough.

Very poor service and customer experience. The photos taken were extremely bad, I even had to send my own in which weren’t good at all, but were far better than the ones they had taken. The write up on my property was that bad I had to re-write it myself. I had an offer on the property which I accepted, but the house never turned to “under offer” or “sold stc”, even after a month. On querying this, I was informed their process is that they don’t mark it as under offer or sold stc until after surveys etc. are completed, although they weren’t letting anyone view the property that rang up so there was no purpose of showing it still available. I now know this is a load of rubbish and it is the process to mark as sold stc or under offer, really it was because the buyers had pulled out on 3 other properties, information which the estate agents failed to tell me about. Lo and behold after 3 months, they pulled out on buying my property as well. During those 3 months Whittaker & Biggs pressurised me almost on a daily basis to get everything completed with my solicitor, telling me the buyers weren’t willing to progress with survey or anything until I had completed all legalities through my solicitor and there was constant pressure for me to complete it all. Being a first time seller, I did as told. This resulted in me incurring all my legal fees as everything had been done ready to exchange contracts, which I have now had to pay for and lost that money as the house didn’t sell again within 2 months of it falling through. I am now £600 down. If they had been honest with me about the buyers and the fact mine was the 4th property they had put an offer on, I would have been more careful on accepting their offer and doing anything with my solicitor. While the sale was still going through, the buyers had a survey completed, which bought up 1 minor thing which wasn’t even an issue and I was made to believe my house was falling down, the report was terrible, I’m going to have to get other surveys / work completed, I’m going to have to drop the price, etc. etc. All the pressure on me. When I received a copy of the report I couldn’t believe it and the huge mountain out of a mole hill that had been made. Everything was in the buyers favour and none of the service at all was in my best interests. The impact of having to fork out £600 for nothing and the wasted 3 months has had on me, my family and life is huge. This is peoples lives their messing with and I’m so upset to have received the service I did.

Sadly they were more focused on upsales that letting me view the property. As a result I just looked at another house