The Whale Car Wash Ltd

Excellent car wash & valeting service done today.Very very pleased with outcome

I've been coming here for years after getting fed up with every other supermarket car wash being broken down more than it was open. The Whale car wash is consistently excellent and the team are so friendly. I go for the Killer whale plus wash every time and love how my black car and rims sparkle for days afterwards.They have a very loyal customer in me.

The best car wash I know of. Fair prices and quick and thorough cleaning. My car always comes away spotless.

Quick, easy, thorough and staff polite and helpful. What's not to like. Very few decent car washes in this area. This is my go-to when visiting family.

They used to be good. I liked them because they would spend a bit of time ahead of using the tunnel and that made the different between them and all other automatic car washes around. I usually go for basic £7 wash . Today I decided to go for best option killer plus which is nearly double the price of the basic. Despite long list of extras the preparation before entering the tunnel was done under 1 min. Despite having extra wheel cleaning , they even didn't bother running jet wash inside rims . All together less than a min .it seems they don't care anymore. Then in the tunnel. the only extra i noticed was the polish wheels of faric which left my car covered with white water marks all over. I am so disappointed, because I used to drive from Brighton to go there. Now after paying £13 my car is dirty and spotty with white water marks all around and dirty rims which goes away with finger easily.

There were three personnel at this car wash when I visited. Two blonde/fair-haired personnel and one with dark hair. The shorter of the two fair-haired personnel was sat down on a chair when I arrived, scrolling on their phone. They looked up at me with an expression of annoyance, like they were annoyed that I had disturbed them. The taller of the two blonde/fair-haired personnel seemed pleasant, and asked their dark-haired colleague if they could give me an air freshener. The dark-haired member replied ‘‘No’’. The dark haired member was abrupt and unfriendly. They could have smiled and said ‘‘how are you’’, but it seemed small talk was not in their repertoire. They gave instructions like ‘‘don’t apply your handbrake’’ and ‘‘keep the vehicle in neutral’’, with a very abrupt tone of voice. They never smiled and never said please/thank you! Overall, it was an unpleasant experience and I shall not be returning.

We’d had an accident with a tomato pasta sauce on the cream fabric upholstery of a hire car. I spent about 2 hours at home trying every top tip I could find on Google to remove it with absolutely no success. The chap who answered the phone at Whale Wash said to bring it in this morning and they’d do their best - they did!! All gone at a very reasonable price and saved me £££‘s probably. Very pleasant, knowledgeable and efficient service and I honestly couldn’t be happier or more grateful!!

I've used this service a few times and never really had a complaint, but I paid for the killer plus service but never received the buff and polish and the extra wheel clean was pointless as my wheels are thick with dirt still. Bird poo remains in a couple of places and water marks all over, particularly bad at the rear. Not impressed at all.

I always go the whale for the cleaning of my car. The guys are super friendly, always polite and happy.Today I took my car for a mini valet / extra added (leather polish on the seats) Wow wow .....my car looks better than when I brought it from the dealership. They made sure that I was happy with everything before I drove off. Great service and politeness as usual thank you guys ❤️