O2 Shop Newry

I came into the store and received excellent service from staff. I was served by Mark, who was very polite and informative. It had been my first time attaining a contract so it was helpful that Mark provided everything I needed and explained exactly how I could convert to my new Samsung S23. Good Black Friday deals and would recommend.

Some staff is good and helpful but others are very rude and barely know what they are talking about. Lost 2 hours of my life because of them.

Worst customer service I’ve ever experienced. A guy with long hair accused me of the damage to my phone. I tried to explain and show that it was a common issue with the iPhone on Apple website and he continued to blame me and cut me out without finishing what I was about to say. Phone is 10 months old so my one year Warranty would be covered, again he said no as ‘I caused it’. Rang Apple and they have booked me in for a service and repair and that I AM covered with warranty!!Update: Apple have replaced my iPhone completely and have gave me a brand new phone as it was a fault within the phone! I was also told that there was no possible way I could have caused it!! :)

Avoid terrible customer service today been in before and the guy was just not helpful at all never be back

I pre-ordered the iPhone 15 pro max 6weeks ago and had my iPhone 14 pro max. check to see if it was ok for a swap up which The woman in the shop told me yes your phone is ok and passed with all are checks. So I then paid for the £50 deposit. I didn’t drop this phone or anything from this woman had check it. I went into the shop in the 27/9/23 to pick up my new phone and the incompetent staff in the shop told me that it was not ok for the switch up. I have added a photo of my screen this is nearly impossible to see even when the screen is black the problem they had. Just letting people know I have been a customer with O2 in this newry shop for over 15years and the staff are clueless I then when to cex across the road and the guys there couldn’t see a problem with the phone. I also went to the virgin store. Then people in there laughed at what I was pointing at because they couldn’t see it.

Excellent service. Staff member Jack helped my understanding by debunking technical jargon. Martin was particularly helpful in my consultation by explaining the features of different phone models and providing a personalised client-centred service. He stood out as a prime example of how customer service should be. Many thanks!

The staff was very helpful. The only thing was. I had to wait 20 minutes to see one of the staff. I have very bad arthritis in my back and there wasn't a seat for me me to sit down and wait. I was in so much pain after

Went to the O2 shop yesterday and it was Lee who dealt with me looking for a new phone for myself, he was very attentive and very knowledgeable about all the products available. I purchased a phone from them but I had difficulties trying to download different Apps myself, I went back today and Lee helped me with everything step by step . Fantastic customer service from a great guy Cheers Lee and Thank you very much.Paul McCullough

After care is non existent. When I arrived at the store today, I wanted to discuss an issue with my Google pixel. I explained to the assistant my issue, she stared blankly.After she approached the manager, he grunted and pointed towards a seat for me to take, note he never once made eye contact nor say hello.The manager explained to the assistant what to say, essentially it was my fault my phone had a manufacturing default with the screen and it was likely due to wear and tear. The phone is 6 months old.I left the store contacted Google directly, within 5 minutes they had shipped a replacement to me as it is a known issue. (I tried to explain this in store, to no avail)In summary O2 Newry are driven by their sales targets and haven't any time for anyone coming back with an issue. The manager is ignorant, rude and lazy.