Gracemount Medical Practice

Can never get an appointment when you need one and the reception staff are unhelpful, I had been trying to get intouch with the surgery since it opened at 8 eventually got threw at 9 to be told no appointments and i had to phone at 8 for an on the day appointment, how are you ment to get an appointment when you can not get threw to the surgery?? Was on the phone for a hour to get told that it was very cheeky in my opinion. Terrible surgery terrible service.

Very disappointed with how the surgery is being run at the minute. I’ve called 51 times since 8am then finally managed to get through to be told there are no appointments and to try again tomorrow.

Today I had an appointment with Dr Shahir Chaudhary. It was first time that I felt like I was heard by a GP. He was very informative and respectful during the appointment, I didn’t feel like he is rushing my appointment. Hats off to Dr Shahir for his excellent work and services.About my situation, I’ve been suffering from a chronic hand pain and a cervical disc protrusion for more than 2 years and I felt my case was a bit overlooked by NHS as it wasn’t shown during my physical examinations. 2 years ago, due to my pain and nhs workload, I had to get back to my country to see an specialists. I came back with all diagnosis and imaging, GPs were reluctant to even see my MRI results. I felt a bit heartbroken as I was in pain and my case was not dealt seriously. Again I went to a private specialist and a physiotherapist to speed up my recovery. After 2 years the pain hasn’t gone but at least I felt a GP heard me out, explained the problem and was there for me. I hope to see more doctors like him in NHS

It takes about 100-120 calls (average - starting with opening hours) to get through to book an appointment. It is annoying and mentally exhausting process but it’s possible (from my experience). Doctors, nurses, receptionists - always lovely and listening, but so understaffed… I feel for them.

Dr. Sobia Mirza was amazing! I have been coming to the practice for 8 years and he’s one of the best doctors I’ve ever had. Kind and professional, took the time to examine me thoroughly and resolved more than one of my symptoms within our 10 minute visit. Hope he gets a raise!

7 days for a precription to go from this go to pharmacy which is 300 yards away.Its conctantly a temp gp service and appointments are impossible to get

Absolutely shocking trying to get an appt with a Dr, over 200times I called between 8am and 8.45am, busy line or can't complete the call after selecting 1 to speak to the practise, then when eventually manage to get through to reception all appts for the day are gone, severe pain and limited mobility due to three herniated discs in my spine doesn't count as an emergency, then when you eventually manage to get put on the duty Dr call back list, the one time my phone wasnt in my hand was getting my kids out of the car and into my house (struggling to do so with the excruciating back pain) and you call back straight away to explain why you just missed the call to be told you'll have to call out of hours and that no doctors are working anymore at 5.20pm.

Making an appointment is horrendous, dial the number at 8am on the dot as they tell whole of Edinburgh to do so, but have an answer machine that straight away tells you that it is not possible to connect your call, I always try again x100 still same then by 9am hmm they sometimes pick up and tell you to call next day as all booked for today silly cycle that goes on. Why take on more patients then you can handle one of the doctors should just leave as she is so moody has an issue coming near you to check heard this from a few others not just my family. Nurses are really lovely and other doctors too.

The staff is good and I understand that appointments can be hard to get but seriously you could not pick a worse systemI have been phoning for 3 days and still have not had a slot for appointment, the very least you can do is a respectable referral or change the appointment systemRead all other reviews the same storyCan you not even arrange a callback for time off work requests and repeat prescriptions?Apparently coming out of surgery and required to follow up to the GP is not a good enough reason to get an appointment or any other follow upCongrats