Well Pharmacy

Not really sure how to review a place this bad!***AVOID AVOID AVOID AVOID AVOID***In short:Unable to open on timeUnable rude, ignorant staffUn-stockedThe long version:Unable to open on time, checked google before setting off, opening times weekdays stated 8:30am opening. Arrived just after 8:30, roller shutters were down on both windows, lights were on and doors were closed and locked. Checked the opening times on the window they also said 8:30 opening, rattled the doors again to make sure they were locked, and sure enough they were. Went to sit back in the car thinking they maybe opened at 9 and both were wrong. Just before 9 two people had gathered outside, watched and waited patiently eventually at 9:12, they were let in, so proceeded to walk over, only to find the door locked again, the two people that had been outside, now inside!Unable rude, ignorant staff, eventually when a member of staff came to open the door for us at 9:18, over 45 minutes past the stated opening time we were greeted with (and I quote), “ your lucky were opening at all today, we’ve no staff, but as your stood out in the cold I’d better let you in!” Just a reminder this isn’t a sweet shop or a costa coffee we’re talking about but somewhere that dispenses life saving medicines, and we’re lucky they’re opening at all?? - what kind of attitude is that from any member of staff… and as for no staff…. Hmmmm… well how many staff do you need in a pharmacy?? - expecting her to be there on her own, when we got in, there was the pharmacist, and two other members of staff, and a couple of minutes after we were eventually allowed in, (I presume), a stand in member of staff arrived making 4 in total?? - how many people do you need to run a pharmacy?????Pharmacist had little better attitude towards their customers, went to collect three items, (for my mother), when he called her name I said those will be for me, he disgustingly looked me up and down and said we’ll your not Mrs xxxxx, to which I replied, no I’m her son, he then proceeded to pass me one item, to which I asked was this all and asked what it was, I was rudely told it would be written on the box what was in there. He then walked off… I stood and waited, for another 3-4 minutes before another member of staff told me that’s all they had/were able to supply this morning.Un-stocked, fairly self explanatory, not all the items ordered were available, and not just for the prescription I had gone to pick up, but also for the four or so customers in front of me…I’d avoid this pharmacy at all costs, that’s if they can be bothered to open at all…

I'll start with I started using this pharmacy from 2020 due to mentally not coping with covid out break. I also have to deal with my learning disabilities which can cause its own set of problems. Every time I came to collect my medication from them I was met with I'm sorry it will take about 20 minutes plus to process and we are short staffed" already waiting upto 5 minutes to be served and no apologies and just stared at by the staff till eventually served by staff. My response after being met with that on a monthly bases when collecting my medication. I decided to move pharmacy that was more efficient. Due to closer of the pharmacy I changed to back to wells as it is the closest to collect. As I don't drive. And today after returning to them I'm met with the short staffed story again and I responded with "Again" (I haven't been with Wells for a year). I will point out that with the size of the pharmacy and the amount of staff in the back there is enough staff do deal with customers and stock shelves. Also noticing their is a huge turnover of staff. I am very disappointed with this and now I have to add more presser and stress to remind myself to not to go near that pharmacy. They have not changed and never will. I'm disappointed for the company not to take responsible of causing more stress for myself and my family. If I could it would be zero stars as they do not take care of customers. As I experience this every time."

I couldn't believe that as a pensioner I was racially abused by one of the well pharmacy staff himself being of Asian origin and me English.I was called a white b I informed the place immediately and he was arrested and taken to the police station at a later date .I phoned up the head office to complain and they sent their area manager to the WELL pharmacy stall operating from a doctor surgery and low and behold the CC TV wasn't working for that hour .by the way I understand the guy that racially abused me had a criminal record and should never have been working for well pharmacy or any other pharmacy. I will be running a campaign throughout the winter months leading into next year for well pharmacies to be struck off the NHS Association list and also you will see my Vans going around Blackpool and Lancashire all sign written explaining what happened and a petition to close them down

Absolute joke They booked in over a week ago for a flue jab me and my partner arrived to be told that no one could do it did have our phone numbers but didn’t bother calling just expected us to rebook when had taken time of work would have thought least they could have done was to call and let us know

Never have repeat orders stocked / or never order correct amount

I arrived two days after ordering my medication, and according to the GP app, had been issued the day after I ordered it.I waited a further day because that totalled two days (which I was told by staff at the medical centre was the turnaround time.)The woman who served me told me that was incorrect. They had only received the request at 11am.It was 2.00 pm when I called so why they could not issue it then beggars belief.She told me it would be ready tomorrow , Saturday, or even Monday.I ordered my medication when I only had two pills left assuming that would be enough time for a pharmacist to count out 28 pills.Obviously I was wrong and if I have to wait until Monday I will have gone without medication for a day.

I have used this Pharmacy for a long time, the staff are friendly and helpful, apart from medicines etc they do lots of other stuff, perfume, makeup, toiletries and gifts...

Absolute rubbish, rude and terrible staff. Stood at counter, no acknowledgement from the four visible staff. One was stocking shelves. Pharmacist was doing some pills, which is understandable, still could have said hello, and two behind chatting. Went to the one on the corner across the road who actually bothered to serve.

We get our monthly prescriptions from Well, and have always been delighted with their service. The lady who we speak to on the phone is always very pleasant and efficient, and the man who delivers the medication is also very pleasant and efficient. I spoke to my GP this morning at about 11.10, and he prescribed some medication for me. I rang Well Bispham, and they have just delivered it to my house at 12.40 pm. Absolutely marvellous service. Well done Well!

Unable to get through on the phone does anyone no how your meant to arrange deliveries if they don’t answer?