IAPT Service

I’ve been waiting for treatment for 7 months now after being told there was a 3 month wait. Nobody will answer the phone, I’ve left messages and got no reply after waiting weeks.

Waited months to finally get the opportunity for an appointment, but the options were for summer when I was away from my uni address in Coventry. I emailed the lady asking if I could book an appointment when I returned to uni and she said that was fine. A few weeks later she emailed me and said oh actually its not fine, you've been on the top of the waiting list for 4 weeks and so as per company policy we have to remove you. I was like please don't remove me I've waited months and if you remove me and I go back to the bottom of the waiting list that's another 10 month wait, can't you just wait until I'm back to uni in 3 weeks? Bear in mind I've had a mental health condition for 12 years and have never received specialised help for it. She said sorry the managers have decided, but you can call us when you return to uni if your situation has not changed. Like hello I'm mentally ill that's not just going to suddenly cure itself??? Absolutely shambolic customer services, why did the lady either not know her own company policy or did she just straight up lie to me?

Most of the therapists are rude and not understanding towards people with mental health issues I understand the job must be hard but that's no reason to take it out on others

Hi. I had couple counselling with Carol Muir (a self preclaimed narcassist, which wasnt helpful at all) She failed to notice my detachment disorder, judged me and told me my concerns were irrelevant. This made me alot worse and at the end she even said im not very well and told me i should talk to somebody. Lol cos that is why i went there in the first place. If you care about your mental health dont go there because they dont.

Literally the worse service I have ever come across. Called up to explain that I was feeling anxious and severely down and drinking to much to self medicate. They said they can't help until i stop drinking and come back when I have. No wonder so many young lads are dying as a result of depression if this is the people that are supposed to help when you do finally work up the courage to talk.

Had an assessment today over the phone. No help really. Six month waiting list for therapy. You will get more help from reading a self help book.

Very professional and friendly service. However, it is clear the scope of their services -- and detailed, individualised support -- is limited. They are constrained by their funding; the Tories are determined to starve the NHS and councils, so this is no surprise. If you've never encountered self-help mental health strategies before, I imagine the service is more helpful than I found it. I will be moving onto one-on-one counselling, which is fortunately offered through my employer.

Feel let down by Iapt service. Work full time trying to get an appointment is a night mare. Waiting list for 6 months. Book you an appointment without asking when you are working had to cancel this . Ring up an only get the answer phone. Beg them to ring you back. Still waiting for Ipt service to ring to make another appointment.

IAPT have been an absolute waste of time and extra strain on mental health. They offer CBT after discussing medication isn't suitable but then and refer you to a psychiatrist instead. I waited for 6 months to find out they were never going to see me. Thanks.

The wait was over 6 months. The team were supportive while I waited. I had an expert and extremely helpful therapist who did an evidence based treatment with me. I have felt better than I did for years, thanks to my therapist and the whole team