Selco Builders Warehouse

Selco is a 10-min drive away from me, and I have been a trade customer of Selco since Mar2018, where I get most of my bulky building materials.The store obviously gets busy during builders' working hours-- which means queues can get long anytime after 7 till 4ish. I fully understand and appreciate that sometimes staff take a short break from all the madness in store from time to time.The store becomes more quiet from 6pm onwards, and I get served instantly most of the time around 6-6:30am or after 6pm.In terms of Products and Stocks, navigating around the store is quite simple (manoeuvring a big trolley packed with building materials will obviously be a bit more challenging). I didn't come across a product that is 'out of stock', which should indicate they replenish their stocks quite often.In terms of customer services, I do get frustrated every now and then when I am stuck in a queue (especially if the customer before need to proceed a refund, or have a lengthy conversation while enquiring about a product plus a bit of chit chat), or the delivery team messed up with that odd delivery by sending the wrong product, however I find the staff in store very friendly and helpful, and very often I get good discounts and good customer service as a trade customer. Some staff are very knowledgable too and can offer some good advices about building methods and their products ;)When their telephone line becomes busy aka they didn't pick up during the day, I just ring up again and a staff do pick up after the 2nd/3rd time, where I can get a quote, place an order and arrange a delivery quite quickly. Since Selco does not provide a specific time for a delivery slot, I do appreciate that some delivery drivers do ring up prior to turning up ;)I even ordered a beautiful kitchen for my home through Selco (where some of their kitchens are manufactured by another company called ByBA, and their logistics wasn't very efficient)!Overall, Nottingham Selco could perhaps review the area of queuing (e.g. free up a row in the centre and create an aisle just for queuing) and make checkout a bit more systematic. Otherwise, I enjoy really shopping in Selco!P.S. Their breakfast smells greasy but delicious as you walk into store in the morning lol-- their full breakfast is a bargain too!I never struggle to find a parking spot either ;)

Every time I go, I encounter a problem, I went to cut wood today and there is no one working there, I don't know when they come, they say call, they say call, I call, they don't answer, it's a very confused environment, as if everyone is working forcibly, please the owners of the selcon should check this business a little bit, so no one goes there. doesn't want to go

Awful customer service, very cheap quality kitchens and bathroomsStay away

Very friendly and helpful staff.I use selco most of time and never had any problems highly recommended.

Ordered online from Selco and the items which were sent, mostly plasterboards were damaged. One of the items they sent by mistake so I went to return in store. I waited half an hour to return one item as there was only one person who was dealing with returns. Shocking customer service. Each time you go to the Nottingham branch, the customer service is appalling. So many workers but always a delay getting help.

Everything you need for building for professionals and DIY .Service and staff fantastic would recommend

From my point of view l have had nothing but great service from all staff members.Yes sometimes the staff are not always up to date on products but where ever you go that is the normal. I use them quite often. Always helpful and with the current situation they do there best but not always good enough for some people.

Put in a order on Tuesday, got an email saying will be delivered by Thursday, had problems before so phoned Nottingham to check, and they didn't have any order, so wanted to reorder, but won't get my delivery till Monday, and they say next day delivery? what a joke. Robin kirby.Just received a mail saying that my order is now being dispatched Monday .when I cancelled my order, nobody has a clue, very disappointed Robin kirby.