Ashley Ann Kitchens Edinburgh

Excellent fitted Shower Room and EnsuiteWe are extremely happy with the whole experience, having had both the bathroom redesigned as a shower room and a new en-suite.Maria, the Senior Interior Designer in Edinburgh was excellent in every respect, designing both shower room (a very awkward shape) and the en-suite. She was a pleasure to work with, listened to us and designed two stunning spaces for us. The installation by Keith and his team was excellent, nothing was too much trouble, meeting all our needs. Would have no hesitation in recommending Maria, Keith and his team.

We worked with Maria at the Edinburgh showroom to renovate our kitchen and overall we are very happy with the service. She was very professional and responsive to our requests. We loved the design and being able to see so many 3D images of what it would look like. The finished product we are thrilled with. There were a few things near the end of the renovation that we felt could have been completed better (chip in cupboard door, dent in wall, etc.). We raised these issues with Maria and she agreed and organised for it to be taken care of until we were happy. I'm so pleased we didn't have to chase up workmen ourselves. I'd highly recommend Ashley Ann. We are thinking of going to them again for a future house renovation.

We had our kitchen installed in July 2013 and the service from Ashley Ann was very positive. We had ideas about what we wanted but were guided all the way by Kelly and ended up with our dream kitchen. We chose a Metris kitchen and the roundness and curves became an inspiration for the whole finish of the kitchen and decor. The fact that the kitchen was manufactured in Scotland was a big plus.After installation we had a few teething problems but the after care service was excellent.

One star is one too many:Following Brexit and the uncertainties around COVID-19, we elected to support a family owned and managed Scottish company. One with a culture of care “enabling delivering on the promise to guide the customer through a skilfully managed journey”. However, from the customer perspective, this project was nothing short of a complete disaster from the start.It was clear from the outset that many basic measurements were inaccurate. Our clear instructions were sometimes ignored. Project management was woeful and the duty of care to the clients was way below an acceptable standard. The local Ashley Ann complaints procedure attempted to trivialise serious problems and silence the customer. Higher authorities at Ashley Ann Head Office were kept in the dark but when contacted were totally unresponsive. Direct emails went unacknowledged and were not replied to. We were obliged to wait weeks for a site visit from a senior member of management.Some of the more important defects included: Shelving which did not fit (see photo). Housings and doors for fridge and freezer were the wrong specification and not fit for purpose. Wall fixings for tall units which were totally inadequate (see photos). The tumble dryer socket was fitted within the tumble dryer housing and did not comply with safety guidance from the Institution of Engineering and Technology (see photo).Work began on 13th Sept 2021 and was finally finished on 9th Feb 2022. It was accepted that the standard of the initial installation was at best - poor" and that "measures have been put in place to support the inexperienced team in the Edinburgh showroom". It was down to the expertise of the brilliant senior fitters from Thurso

We bought a kitchen from Ashley Ann early 2012, and we have been very pleased with the product, the design and the service overall. The kitchen looks clean, bright and modern (white gloss), the grey silestone worktop complements the look really well We liked the fact these kitchens are primarily built in Scotland - a homegrown product is appealing. Heidi was responsive, helpful and was able to sort out glitches as we went along. All in all I would recommend Ashley Ann.

We recently became proud owners of an Ashley Ann kitchen after several extremely helpful consultations with Maria (Edinburgh). As people who enjoy cooking, Maria took all of our wishes on board, designing a stunning kitchen that ties in elegantly with the space available and existing features of our house, yet retains a comfortable practicality. She worked seamlessly with Sara of 168 Interiors who oversaw the entirety of installation of the kitchen for us and likewise was extremely accommodating of our every need and detail, relieving us of much of the usual stress associated with renovation. Fantastic teamwork from Ashley Ann and 168 Interiors, who jointly provided five-star service and made us very happy owners of our new kitchen!

Maria and the whole Ashley Ann team did a wonderful job on our kitchen. They helped us from start to finish with design advice, loads of optionality, top quality materials and instillation. We liked Maria and 168 Interiors so much that we recommended them to ourselves and are about to do a bathroom with them too. Thank you so much

Ashley Ann recently installed my new kitchen. I am thrilled with it and the excellent service they offered. I would be happy to recommend them to anyone looking for a company to install their kitchen. The whole team were very efficient and helpful. Thank you Maria, Sara and the team.

An excellent company to use if you want an outstanding kitchen. Maria was very helpful and efficient in helping us chose and design out kitchen. There were plenty of examples to see in their showroom in Sighthill.Once work started we had lots of support from Sara at 168. Pawel did most of the removing and installation of our new kitchen and he did this to a very high standard and it was all finished earlier than anticipated.We are very pleased with our new kitchen.

Great company to trust with your new kitchen design and fit.We have been very impressed with our kitchen from start to finish Maria really listened to our ideas and what we wanted and didn’t want and designed our perfect kitchen. We couldn’t have asked for any more from Maria she is an absolute star. Keith Dunn was our fitter and Keith and his team have done an amazing job at fitting kitchen. The whole team have such a can do attitude - nothing too much trouble and give great advice along the way.