Arnold Clark Winsford Vauxhall

DON'T WASTE YOUR TIME AND MONEY ON THIS PLACE.Arnold Clark need to employ better and honest salesmen.DON'T DEAL WITH MARK TAYLORThe experience was appalling .The boot of the car was full of DOG HAIR.The middle seat had a CIGARETTE HOLE and the rear bumper and side had scrape with very poor polish job.Whilst I arrived and went to the gents that is when the salesmen took the car outside for a quick wet n wash. This guy is presenting a 20k car in this condition. He lied numerous times on the phone and told me car was tidy and ready to go.THIS GUY TRIED MANY TIMES FOR ME TO COMPLETE THE FINANCE SO THEY CAN GET PAID PRIOR TO MY VISIT.GUYS DON'T DEAL WITH MARK TAYLOR HE IS NOT HONEST OR HELPFUL JUST A MONEY GRABBER

I recently bought a car via the click and collect service. Viktoria was absolutely amazing. Went above and beyond to ensure I knew every step of the process. This car was being sent up to Scotland and it was such a smooth & straightforward experience, thanks to Viktoria. Always warm and friendly on the phone and a pleasure to speak to! Thank you Viktoria :)

I bought a vehicle from Arnold Clark Winsford at the end of January 2023. Leaving the forecourt, there was a reminder on the dash that it needed a service. When I did a test drive the week before, this wasn't there. So I drove it back the week after for this to be done. Not sure why this wasn't picked up on before I collected it. The beginning of August, having the vehicle 6 months and driven less than 4000 miles, the car broke down on the motorway. A warning light came up on the dash saying 'stop the car immediately, engine oil pressure failure'. Not good in the middle lane. So, I was towed to my local Arnold Clark who, later in the week, diagnosed a degraded wet belt which needed to be replaced. After calls with the service manager at Winsford, it appears this is a recognised problem. My one star rating is for the gesture of goodwill in paying my towing fee to get my car from Arnold Clark to Perry's, Preston. I was without my vehicle for 2 months as a Vauxhall mechanic also had to diagnose the issue and the vehicle had to fit certain criteria for Vauxhall to fund this recognised issue, which was very costly! I use my vehicle for work, my enhanced insurance didn't cover me for breakdowns and there were no courtesy cars available. It's not the fact this was a recognised issue was I was unaware of, I will be asking next time I buy a car, it's the lack of customer care when something goes wrong. If you are thinking of buying a Vauxhall Combo Life, get the wet timing belt checked first.

I would love to give a big thank you to Viktoria, she was the best when purchasing my car! The most kind, helpful and patient consultant. Any questions I had she had an answer, took so much time with me to go through all paperwork and made sure I understood the whole process. Even after purchasing the car any questions I had she got back to me straight away! Smooth process throughout I cannot complain. I Couldn’t recommend Viktoria enough.

Absolutely disgusting customer service. The staff and the so called garage of theirs are all extremely rude. I purchased a car from here and it needed work doing so this was booked in and the first appointment was missed due to unfortunate circumstances therefore I booked in again to have the work done which I waited two weeks for the next appointment I was given a time so I came for the correct time then to wait over 3 hours for TRACKING! When I asked the receptionist how long it would be I was told to wait as the garage is doing me a favour because the first appointment was missed. If this is how you treat your customers it's absolutely disgusting!. I will not be coming back here for a car ever again and I will make sure none of my friends or family do either. For who evers reading this don't bother with the place, and to the managers of the branch sort your staff out.

I would like to leave a positive review for this dealership, but unfortunately due to a variety of poor customer service and bodge repairs to a new vechical I purchased, I am unable to do so, if the option to leave a negative star rating then this branch would get full negative stars.I brought a new car under a month ago from this dealership, the staff were quick to sell the vechical but a few weeks later the vechical had a safety fault with the alarm. The bonnet sensor had gone faulty, after trying numerous times to speak to someone throughout the day and being told someone will be in contact shortly" it wasn't until 17.00 in the evening I eventually got a phone call back.After speaking to Andy

Do not buy a car from Arnold clark. I did, and have had to spend on it constantly in the 3 years I’ve had it, on my way home today the steering stopped working and I nearly had a serious accident. What has Arnold clark had to say? It’s all wear and tear. It’s had a list of recommendations on its first MOT and failed its second MOT. It’s done 34,000 miles! I do 20 miles a day to/ from work. They said put a review on but it won’t get me anywhere. I now have a car 2019 reg. sat on my drive that I’m scared of driving and Arnold Clark said get a solicitor they will just send it to their legal team and again won’t get me anywhere. If it saves someone not buying from them it’s been worth it. Disgusting company.

I needed a top hose for a Vauxhall astra rang all the local suppliers all of them said we can't supply go to Arnald Clarke so I did £23 no chance so looked on ebay same part number £12 free delivery and was delivered in 2 days and original part number why would you use a company that charges extortionate prices