CREMA DOLCE Coffee and Desserts

Myself and the family loved this establishment! The vibe, decor and service was immaculate and they made us feel very welcome. They really take their time in ensuring that the best service was provided and the quality of the desserts was impressive. The latte is one of the best we had, there’s a lot of love and dedication in making sure all customers are satisfied! 10/10

First time in and YOU have to go! The ambience is very welcoming and charming. Amazing waffles and drinks to choose from. The service I received was really great and the staff there is very friendly and welcoming.

First time going to this dessert shop, it's a really nice, very spacious seating area, the desserts were so delicious I highly recommend it

Very nice staff, ambience and everything is authentic. Fresh waffles smell make you crazy hungry. If you are regular do get benefit of membership card.Highly recommended!

Creams Coffee & Dessert is undoubtedly one of the top dessert restaurants; they make the tastiest waffles and their desserts are consistently excellent. In addition, the prices are reasonable. Customer service is excellent, Always my first choice!

Friendly staff, lovely decor, freshly made desserts - tasted as good as they looked! Will definitely be going back!

I came to this dessert place today just after 8pm as it was close by to the restaurant I just went to. I thought the interior looked really pretty and the halal sign on the door sold me. So I came in with two of my friends. My friends placed the order and we sat down. For reference, I ordered the Nutella crepe, paid extra for the marshmallows, and English breakfast tea. When the food arrived, they had forgotten the milk to my tea so I quickly asked and the guy was confused and thought I was talking about milk cake but eventually went to get it. I’m just going to add that the staff spoke broken English. I started to eat my crepe and noticed it was borderline cooked, so I chose to eat the marshmallows instead. The marshmallows were incredibly stale, so I called someone over and told them. The woman was confused and said she’d go and ask someone. When she returned, she said that their marshmallows are hard and that’s how they put them on. I said to her that they aren’t freeze dried ones and shouldn’t be hard, they have been left out. I’ve attached an image of my dessert showing the wrinkled and shrivelled marshmallows. She asked what I wanted to do and I said I wanted to request a refund but I was willing to pay for my tea. She disappeared for like 10 mins and didn’t come back until I called her back and she said her manager was busy so. I asked her nicely to get somebody else and eventually the guy came and asked if there was an issue. I explained to him about the marshmallows and his excuse was laughable. He said the marshmallows are halal so are a bit hard. I then proceeded to lift my fork and show him how hard they were and hit on them and they wouldn’t even break. He looked and asked if I wanted something else and I said no. He reiterated that he is Muslim and halal marshmallows are hard, to which I responded that I am also Muslim and they shouldn’t be. He then said that they don’t normally serve them like that. They normally put them on cream. I said, that wouldn’t make them softer. Surely putting mini marshmallows on a hot crepe would soften them up more than cold cream? He had no answer. I requested my refund and the woman returned with it in cash, despite paying by card? I counted it and she gave me the wrong amount and didn’t even include the marshmallow amount which I paid extra for. I then tried to call her over and I swear she ignored me because she looked right at me. She eventually came over and gave me the correct amount and proceeded to clean the plates whilst my friends and I were still seated. I asked her why she didn’t come back after saying she’d get the manager and she said he was busy. I asked why she didn’t just tell me that so I’d know to wait, to which she responded in broken English that she’s new and she doesn’t know the refund policy. I said you should have just gotten somebody else who does know because there were two other guys working there. I don’t think I’ve experienced such bad service in my life. All I wanted was an apology which she muttered at the end and still smiled. Like if they had just apologised and not fed me the terrible excuse about halal marshmallows, I wouldn’t have even requested a refund. I’m literally the same ethnicity and religion as them and still they felt the need to try and use this poor excuse and justify the rock hard marshmallows. Truth be told I’m confused how they are still open with their poor service and language barrier. I mean I guess it explains why the dessert place was empty when I entered to begin with. Truly a disappointment.

Polite service, great presentation for the chocolate pancake and great taste. Only advice I can give is for the seats/sofas as they could of been cleaner.

I enjoyed my dessert here.Was a nice vibe amazing staff and a clean environment. The food hit the spot differently. A lot different to other places. Parking can be a pain in the neck.

Loved the food took less than 15 mins! (solo). I got the pistachio croffle 10/10!Very lovely atmosphere, i got helped by staff to help me choose and was very patient and friendly. Recommend!