bOnline Ltd

Rubbish customer service, sales rep mis-sold just trying to get sale over the line. Ended up paying an additional deposit I was told I wouldn't have to pay. Constant system glitches with a poor app and getting hold of customer service is virtually impossible with booked calls that representatives don't even turn up to. Will be cancelling as soon as 12 months is up.

Lovely customer service and they are always advised on what to do. Gave me step-by-step instructions. It might take two calls to get through as they are busy, and there is a waiting time, but that’s not a big problem for me.

This Company offers speedy service from well-trained operatives. Their response times are outstanding and, in particular, the help I received from Ayanda, following difficulties after an update to my system, was timely and re-assuring. A good business and their 5 stars are well-earned, as is Ayanda's.

Wow factor comes like this! got poor network issue with my landline but very nicely sorted by Ayanda ! what a fantastic positive attitude she have got. Great dear, keep it up and you made me smile. thank youB S Shetty (BK), Saanu Pan-Asian Restaurant, Hinckley, Leicestershire. UK

**Keanen Van Niekerk is a very good customer service assistant. He's very passionate about his job, customer centred and working not on quantity but rather on quality.

I recently signed up with Bonline for my business broadband, and my experience has been nothing short of a nightmare, especially considering I've been with them for less than a month. While we were aware of the 7+ day delay from the promised installation date before signing up, it turned out to be just the beginning of our troubles.For the first week, the broadband worked fine, but soon after, we encountered persistent issues. A noticeable outage occurred, which was eventually resolved. However, the real problem began when we found ourselves unable to access crucial websites for our business, such as Rightmove and Outlook. Despite reaching out to Bonline multiple times every day for weeks, the issue remains unresolved.Bonline sent BT engineers on three separate occasions, each time insisting that the problem is not on their end. But according to BT, everything has been checked and verified, and the fault lies with Bonline. I've diligently followed their instructions, repeating the same troubleshooting steps over 10-20 times, yet the problem persists.Adding to the frustration, on many occasions, Bonline representatives have abruptly hung up the phone during our attempts to resolve the issue. This lack of professional communication only exacerbates the challenges faced by my business.In an attempt to resolve the matter, I considered canceling the contract. However, Bonline's response has been far from understanding. They are dismissive of the fact that the issue lies with their service and insist on charging termination fees. It's disheartening to deal with a company that fails to acknowledge its shortcomings and places the burden on the customer.Moreover, my office has been closed for two weeks due to the lack of internet, resulting in significant disruptions to my business operations. My overall impression of Bonline is one of frustration and disappointment. The unreliable service, unhelpful customer support, and business disruption have made my business suffer. I strongly advise others to stay away from Bonline and explore more reliable alternatives for their broadband needs.

I appreciate everything she did for me. As a restaurant owner I have had calls with many different companies and by far she did beyond what most of their customer service usually do. I appreciate everything she did.Thank you

Alfreda was very friendly and helpful and talked me through the set up procedure clearly and with great patience when I didn't quite understand things! Very happy with the service.

Bonline Blues: A Less-Than-a-Month Journey of Unreliable Service, Customer Support Woes, and Business Disruption!I recently enrolled with Bonline for my business broadband, and the experience has been far from pleasant, especially considering I've been with them for less than a month. Despite being aware of the 7+ day delay from the promised installation date before signing up, it marked just the start of our challenges.During the initial week, the broadband functioned adequately, but soon after, persistent issues arose. While a noticeable outage occurred and was eventually resolved, the real ordeal commenced when crucial websites for our business, such as Rightmove and Outlook, became inaccessible. Despite daily attempts to reach Bonline for weeks, the problem remains unresolved.Bonline dispatched BT engineers on three separate occasions, each time asserting that the issue isn't on their end. According to them, all checks and verifications indicate that the fault lies with Bonline. I've diligently followed their instructions, repeating the same troubleshooting steps over ten times, yet the problem persists.Compounding the frustration, Bonline representatives have, on numerous occasions, abruptly terminated our calls during attempts to resolve the issue. This lack of professional communication only intensifies the challenges faced by my business.In contemplating canceling the contract to find a more reliable alternative, Bonline's response has been far from understanding. They dismissively insist that the issue doesn't rest with their service and adamantly push for termination fees. Dealing with a company that fails to acknowledge its shortcomings and burdens the customer is disheartening.Moreover, my office has remained closed for two weeks due to the lack of internet, causing significant disruptions to my business operations. My overall impression of Bonline is one of frustration and disappointment. The unreliable service, unhelpful customer support, and business disruption have made my brief experience with them incredibly unpleasant. I strongly caution others to steer clear of Bonline and explore more dependable alternatives for their broadband needs.

Engineer visit was extremely helpful. the engineer was really patient and did not leave the premises until I was there. The Bonline technical support line agent Craig was really helpful in dealing with my problem. he provided me compensation for the time I missed out with broadband which was much appreciated, overall excellent service much recommended