Magnet Kitchens

Magnet have delivered an excellent kitchen in terms of their unique colour schemes and design.However, I am absolutely appalled at the service provided from the Enfield branch of magnet and in particular sales assistant, Angelo.We had our kitchen fitted over a year ago now and one year on it is still not completed. After several attempts to contact Angelo (who is our point of contact) we have received no response. It is either no response or a promise to come and see to the issues but no avail.We were given a leaky tap which has since been fixed but is very stiff. On top of this the border underneath the freestanding cooker has still not been installed.As a customer who has paid a lot of money to have a custom built kitchen this is something which I did not expect. Especially, from a reputable company like magnet. So to put it simply, avoid the Enfield branch if you’re looking for a good customer experience.

Would not recommend this kitchen company to any other client. Not only they delivered some of the panels damaged (Luckily only on the back side, so not visible and we did not have to return). But wrong color of 2 end panels, and then asked the client to come and pick it up him self...Because they won't just deliver 2 panels, but when client told them he will send us to collect and charge them for delivery they managed to deliver the panels within 2 hours... Also some back panels were water damaged

Fantastic service. Lovely showroom and very friendly and informative staff. Beautiful kitchens too! :-)

Disgusting sales approach. Day down with designer who was really great. The quote came to £40+k then they discounted it by £29k straight away. We walked out as they are clearly trying to pretend they have a premium product by massively inflating their prices.

Appalling customer service. They almost don’t want to deal with you. I was spoken to as if I am not a serious customer and was referred to as ‘probably coming from Wren’. Totally disrespectful and unprofessional. I love a particular kitchen from Magnet but I almost don’t want to go for it because of the customer service. If you want to hear condescending remarks and be made to feel like a nuisance, then Enfield Magnet is the place to go!

Really bad experience with this store. From start until now 6 months later. Terrible designer, had to assist a lot with the design myself. When reviewing the order list I had to spend 6 hours (4 hours in store with the team to correct them) of my own time checking the order and making sure it was correct. When paying for the order I wasn't given the order print at the time. After the order wasn't saved (even though I paid) and the order was made up at a later stage. Delivery was later than promised. When delivered many items were missing. Some items were wrong and needed replacement. Other items were damaged. Some items that were delivered had other customer names on it so it is a GDPR Data Privacy issue. It took months to sort out all of these issues. It costed me a lot of time and money. It had to be escalated to many different teams. Even now I still have issues and the Magnet colleagues are not really helping and keep making excuses. I have a whole load of items (worth £1500) left over that I didn't need/order and will cost me money to throw away, Magnet doesn't care. I have damaged panels that are not being replaced. I have items that don't fit and are not being exchanged. I really suggest any customer reading this, do not buy from this store.

Plenty of options great service available

We originally was looking at getting our kitchen through B&Q but when we went in for an appointment we was not overly impressed by the kitchens or the design...this was a total different story in magnets where we had someone could tell knew what she was talking about. It was a simple choice in the end yes you end up paying more but we felt it was well worth it.

Although we went with another kitchen company for other reasons, I cannot fault the service of the store staff, Majorie was very helpful, she assisted us with the design of our kitchen giving us creative pointers throughout the process. Most importantly the staff were not pushy salespeople at all !

My kitchen is a tiny little thing in a studio flat bedroom flat only enough room for 2 wall cabinets a microwave and a sink maximum..I had meeting with them they look on his 3D program and look me in the eyes and said it would cost £37'7273I said 37k you joking right you mean £3,700 right no he said I mean £37,000I said 37k, you said yourself it's the smallest kitchen you ever seen .He said well that's the problem it's so small it makes more work ...he said being as your a nice guy i going to do you a BIG Big favour we have a special promotion on this week and I'm going to do everything for 25k yes only 25k congratulations sir £25,000 only ...I said no.. he called me a time waster and something under his breath.. rude guy..I went to ikea and they quoted me £800Two ikea cabinet £120150cm table top £240X1 Ikea Base cabinet £87New cooker £106Light 40Kept old sink and taps £0Miscellaneous £98Because they was in mint conditionAnd fitting it with labour costsCome to exactly £902Thank you ikea I love this kitchenI know a big kitchen can be 4k if you have proper kitchen or morebut for magnet to ask me for 25k for such a small tiny kitchenGo fingre