Grampian Accommodation Agency est. 1986

Awful place! Used for two years for a flat, continuous inspections and maintenance appointments so no privacy. Left flat in a good state with a new carpet compared to how they leased it to us and deducted money from our deposit! They expect the property to be a show home after two years of living there. There was a leak in the bedroom with previous staining, yet this isn’t a problem!? Would not lease from them again!Edit - money making agencies shouldn’t be allowed either but here we are.

Stayed with GAA for 12 months and overall had a positive experience! Very accommodating staff with regards to inspections and flat viewings. Only issue would be that we felt our hoover wasn't working well and asked for it to be checked over. Someone came to look at it (possibly fault of maintenance man) and left it in an even worse state! Put in the effort when cleaning property at the end of the lease and had no issues getting deposit back.

I have rented a total of 4 flats through GAA from 2005 - 2009 and have always found them to be amazing agents. Karen runs a fantastic team and always has!Having read some of the deliberate negative reviews, even myself as an OCD neat freak can miss some cleaning details. Everything is clear and outlined in the contract to keep everything fair and for the most part, I always had a full deposit returned and this was even prior to the deposit scheme so it is infair to suggest GAA treat people unfairly.Also, as a gay man, GAA never showed any discrimination and actually felt like extended friends. Sometimes I would drop by for a chat when I was in town.For anyone looking for a good estate agent who don't view you as a number I would always recommend them. If I ever require a rental in Aberdeem again, GAA will be my first choice.

I am a landlord and have been using GAA since 2007. I have nothing but positive comments about them. The team are friendly and always utterly professional. The claims that they take tenants deposits are purely malicious and it is clear to see that they have been posted by the same tenant under different names. My tenants, of which I have had around 8 under GAA have always received most, if not all of their deposits. GAA always abide by the rules set out to protect tenants. The suggestion that GAA are in cahoots with the letting protection scheme to rip off tenants is utterly ridiculous, considering the letting protection scheme was set up to protect tenants. If you don’t look after and respect a property, as per your terms and conditions set out in your lease then you should expect to have some of your deposit deducted. If you reject these claims with the letting protection scheme and then idiotically take too long to respond to emails sent my LPS then you will lose your deposit. Having had experience, as a tenant, with lots of letting agencies around Aberdeen and Edinburgh, you could do far worse than become a tenant under GAA. Take some of these malicious reviews with a pinch of salt. Keyboard warriors.

When I arrived in Aberdeen I was a bit in a hurry, needed to find a place to stay in for the next 10 months quite quickly.Found out about this agency somehow randomly, I think Google actually made the suggestion, and usually, I trust Google.So I just went to the agency, came in, and found extremely nice people to help me with my research.I needed a flat that was quite central, they immediately offered me to visit one property that fitted my research. Two days later I moved in.Now, the flat had some issues, HOWEVER, they were all quickly and professionally resolved.Came the time to leave Aberdeen and once again, there was no issue, everything went according to what we had agreed upon when I signed the lease.I was granted the entirety of my deposit back as I had done what was expected of me before leaving the property (meaning proper cleaning, making sure nothing was missing and leaving everything in a state that was identical to what it was when I moved in).No surprises, everything's written in your contract. If you know how to read you won't get into any trouble with this agency, there clearly is no scam here.I would highly recommend this agency to people in need of a nice property, at a fair price, with no hidden fees and professional people taking care of everything for you.As a tenant, it was a dream and I can only hope to find such a nice company once I'm back in my home country.

Below i have put my partners experience with this letting agency. the review is written in his words rather than my own.BEWARE IF YOU ARE GOING TO USE THIS AGENCY!!!!The flat I let from you was infested by damp to the point where it made me ill and I had to go to my doctor and be prescribed an inhaler to cope with the symptoms. After my doctors visit I had environmental health around to the property where they conducted tests and they told me that they found a reading of 25% in the lounge which is considered high. They recommended that I ask yourselves to give me a dehumidifier but they initially recommended that I tried to end the contract due to unsafe living conditions.They recommended that I spoke to my housing representative at which point yourselves told me that I could not make an appointment with the housing representative when I should have been able to do so as their purpose is to deal with customers. You then promised to take the cupboards in the living room out of the property but this never materialised. You then cut down the tree that was eating into the property however it was only once I myself had forked out £65 for a dehumidifier which you should have provided did the property become habitable.When I moved into the flat your pictures of the property were entirely misleading as when I moved into the property the mattress was covered in damp as were the bedside cupboards and the headboard. I took pictures of these and when I first came into the office and asked you to look at them, you refused! Only once I had sent you the pictures did you agree to take them seriously. You were supposed to go to the landlord to discuss the bed during which time I had no choice but to discard of the bed, headboard and bedside cabinets and sleep on the floor. I was sleeping on the floor for around three to four weeks which could have been longer had my friend not offered me a spare bed that they were not using. I told you that I would substitute the mouldy bed for the bed my friend offered and you agreed. You then had the nerve at the end of the tenancy to charge me £75 compensation for the landlord because of the mattress! What about what yourselves and the landlord left me to sleep in.Your handling of my tenancy has been entirely half cocked. At the end of the tenancy you sent me an email informing me that you were taking £344.79 off my deposit however this is only an estimate, due to the state of the property. I can assure you that myself and my partner cleaned that flat from top to bottom and there was not so much as a speck of dust as we spent 3 days cleaning the property. While some of the things that are being charged for I completely understand I do not understand why you are charging me for someone else to go in and clean the entire property again when there was no need.Your agency could do with doing some courses in property management and customer service. Your attitude towards me as your tenant has been absolutely appalling. My partner works in customer service and has done for 10 years and has never seen an organisation that is so badly managed or so bad with their customer service. I am surprised that you still have tenants given the way you behave with your tenants who basically pay your wages.

GAA has provided an exemplary service in managing my property since 1989. They are approachable, knowledgeable and caring. I am pleased that they continue to be there for my tenants and me, and I have no hesitation in recommending them to others.

My name is Mark and I'm a landlord. I've trusted Caren and the staff at Grampian Accommodation Agency with finding and vetting my last three tenants, and I've been delighted with the standard of tenant and the professionalism of the GAA service. I've trusted them completely with new tenant intro, to end of tenancy when I've been out of town, and the upkeep of the property from the fixing of plumbing and electrical issues to general hygiene and cleaning tasks. Happy to have established this good working relationship and level of trust.

An onverall one star rating would resonate more with this company’s level of professionalism. People like me value time and get very agitated when it is wasted. Please operate better in the future.