The Orchard Surgery

Today I went in to speak to the lovely receptionist Sneha about getting a prescription. I am autistic and she was so understanding and helpful. She spoke to the doctor straight away and managed to help me get my prescription within 20 minutes.If you need help ask Sneha!

Dr. Zafar Khodzhiyev’s warm and empathetic demeanour fostered trust and open communication. His willingness to discuss my specific symptoms and reassurance eased my journey through making a medical decision. Thank you from the bottom of my heart for your exceptional care and guidance. Your contributions as a medical professional have left a lasting impact, and I am grateful to have you as my doctor.

Was been calling surgery for past 4 days, though surgery operates from 8 but started to dial from 7:50, at 8:02 the call placed in global queue, which prolongs to more than 1hr to 1.40hrs, either the call disconnects by itself or the call automatically goes to some other surgery around Slough or far away, then what is the point registered in nearby surgery if we want to book appointment by driving 15 to 20mins excluding traffic, such a horrible surgery, even the staffs are very rude, if you raise anything they simply cut off the call or says doesn’t matter you are working or travelling to other part of surgery in Slough, what kind of answer is that, why we register to nearby surgery? It’s the surgery responsibility to offer doctors appointment to concerned registered place not putting on hold for many hours and finally saying all the booking finishes by 8:02, and sending other side of Slough for appointments, then please don’t register patients says we are fully booked for the sake of getting money and showing count to govt but not rendering any services as promised. Cheating businesses. We can’t run to A&E all the time, A&E Doctors all ways says, these GP’s.

I had a fantastic experience at Orchard Surgery. The doctors, nurses, and staff were incredibly friendly and welcoming. They showed genuine care and concern for my well-being, making me feel at ease during my visit. Their professionalism and warmth made the entire process comfortable and reassuring. I'm grateful for the exceptional care I received from such a supportive team. doctors. A bit difficult at first to book an appointment once successful everything runs smoothly.

I parked a bike and closed, locked in front of this place to have my appointment and after that just 40 minutes my bike was stolen, during daytime around 4-4.30 pm and on the high Street. This surgery should take care better about parking outside, no possible to go there and have the bike stolen.Could be true that is up to the councilBut still people that park there are customers of the surgery also so the surgery HAS to care about their safetyAlso I didn't receive a reminder for an appointment so I missed it . Usually is quite common for EVERY GP to remind customers about their appointment. Totally disappointed about this. This is not a service, us an UNSERVICE.Would like to add that receptionist way to talk with patients is not really good and so much RUDE, i simply asked to book an appointment and reply was too much RUDE please train better receptionist or change them..... Not good

I am writing to express my deep concern and frustration regarding a recent incident during our baby's scheduled 1 year injections. Despite logging in on time through the computer system, we were unable to see the Nurse due to a malfunction in the system. Hanna Murray the Practice Nurse refused to see us, we were waiting for over an hour.This experience has left us feeling disappointed and worried about the impact on our baby's health. We believe in the importance of timely medical assessments, and the system failure has disrupted this crucial aspect of our child's care.We will be taking this further.

Honestly gives me anxiety noing I have to phone this surgery. Everytime I have to call I’m waiting for a hour or over. I’ve sat at number 1 in the queue for 45 mins. This is obviously a lie and just a auto ring because how. Can it take that long talking to people when I feel sometimes they can’t get you off the phone enough. Absolute shambles honestly.I had to come back and update, 1 hour and 51 mins on hood and still no answer. I can bet my life if I was Well enough and I walked down there they would all be having a chat together at reception. Cause how is anyone on hood that long. I’m def going to look at changing doctors and I’m so happy that the app ain’t for my son and is for myself. Absolutely disgusting

I missed a call and tried to get an answer by calling in. I've been number 4 in the queue for 30 minutes. It's really sad. As others have said before, you can't get an appointment as it is a lottery system in the morning. When you do get an appointment, the call is less than 5 minutes. How can a doctor figure out what is wrong with you in that time? I get you might not have staff but this is what makes the problem worse. You don't/can't help people when they need it, it causes people to go to the hospital as the condition has worsened. But they would have had to go if they could get a GP appointment for longer than 5 minutes in the first place. If someone has read this, just use the econsult thing. Yeah, you have to wait a week, but it's better than nothing. But that really shouldn't be the case. My GP app is useless since you can't book any appointments either. The GP needs to add more staff or reduce its client area. Because clearly, they can't manage and it has been like this for years. Shameful.

I don't have option to give zero star, unfortunately had to give one star.I was on the call for more than 2 hours this afternoon with a auto response saying I am no. 1 in the queue. How can be someone no. 1 in the queue for more than two hours? While being on the call I went to the surgery to check what's wrong with the lines. There were more than 5 people complaining the same with the receptionists and the receptionists response was they were in short of their team. Worst surgery and worst receptionists, God knows what they were doing by putting someone on the call for more than 2 hours. How can we get better service from these people?

I agree with most who are registered here. The place is a shambles and complaining will get you nowhere as just like in 3rd world countries where the Staff come from, complaints are just torn up and binned! The receptionists can’t speak colloquial English. You have to ask them 3 or 4 times what they’re saying. My relative tried to book an appointment for an urgent test but was told no appointment is available till end of the month! Honestly, the NHS needs to look at all the complaints against this surfer and either close it down, or get rid of all the Staff, including the pathetic doctors, and start again.