Nuffield Health Worcester Fitness & Wellbeing Centre

GO TO PERDISWELL NEXT DOOR. We were assured our membership had been cancelled when a team member at reception cancelled it for us. My partner was then charged and staff and nuffield are saying they can't find the cancellation form(that their staff member filled out) and my partner will need to cancel again, costing us money when it is their fault. The staff memebers made out we were liars and suggested that we hadn't cancelled at all. They did later find the form, a few days later. Honestly, I've never had such bad customer service.There are many other gyms in the area I would recommend. Perdiswell next to nuffieldwhich has better equipment or David Lloyd is worth the money. If you want to save money go to Pure Gym but AVOID NUFFIELD.

Great customer service and management. Love to come here!

Top class gym. Has pretty much everything you could need and the all staff are lovely. Special shout out to Joe and Gowan who are both fantastic and always on hand to help. Thanks all.

I am writing a review to praise Andrew a PT at Nuffield Health Worcester. Today I went to the gym to do my Pre-fitness joining test into the Royal Navy, Andrew went above and beyond to help me pass my test. My nerves got the better of me and Andrew took the time to guide me through what to do and calmed me down. Words don't do justice for what Andrew did for me. He has my full respect and is highly recommended.

If I could give zero I would. Staff are rude (mainly the reception staff).I initially cancelled months in advance but they charged me after my contract ended anyway. When I called to query it they initially couldn’t find the cancellation paperwork and made me out to be a liar. They only found it after I showed them my copy and threatened to report a breach of GDPR.The equipment in the gym is old at best and disgusting at worst. The pool gave me an ear infection so bad that a month later I still can’t hear in my ear. I wouldn’t even risk my dog going back there.Honestly save your money and go to pure gym. The equipments better. Any gym but this one is better.

Increase in membership fee and no stairmaster at this branch . It’s ridiculous such a “elite” gym doesn’t even have a stairmaster what’s going on? Even the cheap gyms that are £15PM and are budget gyms have stairmasters! I get so bored doing cardio here as only treadmill and cross trainer .. management if you’re reading this please get a stairmaster! You’re charging your members so much and are a massive company/chain I’m sure you can afford to invest in members by getting us equipment that all the other localgyms have!

Shocking service. Have been lied to from Maria and the deputy manager Jenny. I was assured my wife’s membership has been cancelled on 3 occasions and they are STILL charging us for it!! Absolute joke. Wouldn’t know customer service if it got up and hit them in the face.

I joined and then found out that i could have money off and extra at another gym. So i cancelled membership that same day. They said i would recive a refund But i have not and its been 7 days. So dont use this gym they make it all sounds brillent and its not. And its a bother to get refund im still waiting

Just went for a tour as thinking of joining. Staff were so helpful and friendly. Am certainly considering it.

It's been a few years since i was a member here (as anyone within viewing distance of my girth will verify). When i was a member, i can't really fault it. I felt special being a member here. I used to love going in the steam room. A sauna is also available and swimming pool. There was a timetable of classes running all day for those wanting to participate in spin, circuits, zumba, pump etcReceptionist would always make me feel welcome as i came in. The staff in the gym itself were there if you needed them for anything but never pestered you if you didn't. You could have regular health reviews, personal training. A huge variety of of cardio machines. Lots of fixed weight machines and plenty of free weights too.Then Men's Health" went and ruined everything by promoting super-sets. Previously