Broadshires health Centre

1.Unable for appointment, they just make by the phone call after 3 weeks2. I gave my Driving License Application for doctors to sign but I have to send it back within 14 days.Come and ask 3 times, they promised and note that they will do it today don't worry". Over 14days still no reply. I have to pay for both and now have to pay agains for new form."

Called up and received a callback within 30 minutes. Got a same-day appointment and went in about an hour and a half later. The doctor was professional and personable, and I was in and out within 15 minutes

On the rare occasion this doctors surgery is brilliant and fast, however for the most part unfortunately they’re not, the phone lines are always busy or your on hold for ages, and even if you do get through you can’t book an appointment. For me personally, recently I found a lump, and for the last 3 weeks I’ve been desperately trying to get it checked by the doctor here, it’s worrying and frustrating that I can’t have my mind either put to rest or get the appropriate help…

I have to say that although I don’t always have the best experience as an adult with the way the NHS is at the moment, my kids have always been able to be seen and get quick treatment at the Broadshires. With the staff being so overwhelmed and having to deal with negative comments daily, they do try their best and are mostly professional and helpful. I cannot fault them at all. Thank you so much for a reassuring service when we need it the most

Absolutely shocking receptionist when trying to get my daughter seen urgently after a trip to out of hours Drs last night. Been made to feel like it's my fault they have no space and questioned on my parenting choices. Rude and no patient care considered.

Rude receptionists who think they are doctors themselves, questioning our parenting.Been there 4 times now for our little one who's just turned one with a constant chesty cough and every time being told it's 'viral'.On the third occasion they didn't even check him, didn't look to back of throat or anything. Just say it's teething or viral, the easy way out basically.Ended up going to hospital and finding out he had tonsillitis and had to have antibiotics. All this could of be diagnosed at the surgery, we was even told at the hospital, the checks could of been done there.Overall just terrible attitude all the way through the surgery.Will be moving to the Bampton Surgery as we have heard a lot better things.

Give them time. Do your bit, chase-up - it won't fall in your lap.

Before the Pandemic, the Surgery had been very good, both in service and attitude of Reception staff and our GP was excellent. During the Pandemic, however, everything changed. Reception staff really rude - one of them humiliated me in front of other people in the waiting room all because I was unable to wear a mask due to my Autism and I was wearing a Sunflower lanyard to show I was exempt from wearing a face mask. Luckily my GP came to the rescue by calling me in to her consulting room. In 2021, I came out as a Transman, having lived and identified as a Transman since August 2020, but this was not acknowledged by my GP and I got no support from her. Last January I started Hormone Treatment via a private source, but my GP would not cooperate with the provider and then ticked me off for daring to start Hormone Treatment when I made her aware of this. She even failed to correctly make a referral to the Gender Identity Clinic, having forgotten that I was a returning patient. Only a few months earlier, she had criticised me for cancelling a hospital appointment because they were insisting that I had to wear a mask at the hospital and I had to test negative for COVID. No understanding of Autism at all. Even when I was suffering with my gallbladder and had to have It removed urgently, there was no support. The Receptionist was very rude to me in one phone call, alleging that I had sworn at her, which was not true and my partner confirmed it. The Receptionist said the Manager would listen to the call and decide who was right, but backed down when my partner spoke to her and said that I had not sworn at her. Complained twice, but Manager didn't respond. My details were not updated due to moving house, even though my partner's were, so when I got the prescription for the Hormone Treatment made up, it was still to my old address and remained thus until the Pharmacy physically changed it on the database. And this was long after I switched surgeries in May 2022 because I was so unhappy with the clinic's attitude towards me. Complained to the Manager again, but to date no proper response from her. New surgery updated all my details etc., and I am very happy with them. Have referred the complaints to NHS England now.

Visited here as had a telephone consultation and had some samples too drop off . I was met by the rudest receptionist (care Co ordinator)-Fran she was loud , abrupt and huffing and puffing as though she really didn't want too be there . The guy that was seen before me I don't know how he put up with the way she spoke too him . One of the receptionist had too apologise on her behalf as she was so embarrassed. Maybe more customer service training, when people are visiting the doctors you are most of the time feeling vulnerable and just want a kind voice and a bit of empathy not too be spoken too like your an inconvenience.

Always helpful and understanding staff. I feel very fortunate to be a patient here. No problem speaking to a doctor and seeing someone if necessary. Thank you to all at the health centre and pharmacy for what you do.