Chase Buchanan Plymouth -Estate & Letting Agency

I moved into a property as a tenant. My landlords and Beresford Ward told me that building work would only be for a few weeks. I work nights and haven't been able to sleep at all due to the noise of contractors shouting, and working at my property during the day. I feel like Beresford Ward and my landlords have lied to me as the work is clearly ongoing and not going to finish soon. I don't think Beresford Ward are a very ethical company. Also when I moved into my flat it was not clean.

We have used bereford ward for rental properties for the past years 9 years and over that time have moved 3 times. Beresford Ward have always been so helpful taking time to ensure they understand our preferences and requirements from a property and showing us those to suit our needs. Everyone at Beresford Ward has always been extremely informative, professional and friendly. We have never had any problems with the properties we have rented from Beresford Ward but any minor issues have always been dealt with promptly. The service received is always second to none. Beresford Ward will always be our first choice when it comes to moving properties. I would recommend them to everyone!

They have changed my life for the better, and I can't thank them enough. They helped me get out of a 'supported accomodation' supplied by the council and BCHA, where I was being financially abused, stolen from and bullied by other residents. Beresford Ward were able to move me in my lovely new flat within a week! They will always have my love and appreciation for rescuing me from this situation. Thankyou folks xI would especially like to thank Debi Brennan and Jackie Ward. who went out of their to make me feel comfortable because they knew I am autistic. I was helped at every step of the way, from viewing the place to filling in forms and understanding my tenancy agreement.

My partner and I have been renting through Beresford Ward for 6 years. Unfortunately over the years we have found the quality of the service they have provided has decreased, and we would no longer recommend the agency.For the first couple of years repairs were timely. Unfortunately over the pandemic it took at least 6 months and lots of chasing to get an issue with the bathroom ceiling and fan fixed.They have now been taken over by Campions letting group and the quality of the service they provide has fallen further. Today I received an email that my rent was in arrears. This was the first I heard that my rent was increasing, which is very stressful. Despite me receiving no prior warning I have been told I have to pay for this increase retroactively. I'm now having to contact citizens advice because I am concerned the agency isn't acting within the law.

I engaged Beresford Ward for around two years and I cannot recommend them highly enough. They provided an excellent professional service and went above and beyond the call of duty on many occasions. In addition the team were always friendly and very efficient in replying to both myself and the tenant. It was a great pleasure to work with them.

Unfortunately the flat had gone,,I phoned the lady sounded nice, polite and friendly,, didn't take my details which would of been nice

We’ve used Beresford ward for many years and many moves. They are an exceptional team and have always provided a top quality service. The properties we have rented from them have always been excellent, exactly what we’ve needed and well maintained. Any maintenance issues have always been sorted out promptly. I would highly recommended them to anybody that needs a property. 10/10

Cannot fault Mark, Jackie and the team at Beresford ward at all. Can honestly say I have never dealt with a more professional and competent lettings agent ever. Following on from a difficult situation with my move before linking up with Beresford Ward they kept me informed throughout the process of my application to move into my new home. Nothing was too much trouble for them, they showed a genuine interest in me as a tenant. Beresford Ward is a family run business and it really shows. Great team, better service.

Amazing lettings agency! Moved to the UK in 2019 and after less than 6 month we wanted to move to a house. No agency would accept foreigners with less than 6 months residency but they did! They jumped through so many hoops to help us, even managed to move us at the beginning of the pandemic. We lived there for 2 and a half years and had it not been necessary for us to move due to a family matter we would have stayed there for many years to come! Great help and amazing agency all together!