Wellington Lettings

Charged us for broken tiles that were there prior to us moving in, mattress covers that were never there, £120 for a 1 poster on the living room wall to repaint.My Bedroom had a major leak (never got fixed) and as a result my room (and the house in general) had a serious damp issue.I got charged for them to paint over the mold and the stains from me removing the BLACK mold myself- sounds like the classic paint over mold scam, I can see below people have had similar issues.When we moved into the house it was not in good condition and it appears we have been charged for previous damage or the cleaners' mediocrity.To add salt to the wound, we have been charged for left over items that I'm 99% sure were there before we moved in or they were the light shades and light bulbs we kindly left for the next tenants.There was not any light shades when we moved in or anything at all for that matter; no kitchen appliances or anything, we even had to change the whole houses light bulbs which appeared to be extremely budget and too dim for a house that already had light issues. This however, is not a complaint since i assume this was in our contract but i do resent being charged for leaving said appliances for the next tenants.To put this in perspective, when I moved in I had to remove a crusty pair of knickers from behind my radiator.Store also has irregular opening hours and wouldn't allow you to move out over the weekend etc.

Sneaky money making company that aim to keep all of your deposit and care very little about tenant satisfaction.

We rented a property through Wellington Lettings for the 19/20 academic year and had a mixed experience with them.A very strong positive was that they were always very good at quickly responding to maintenance issues, which is absolutely crucial. They replaced any items when they needed to be replaced.Another positive was that everyone was always very friendly and polite in email and in person.However:1) The state of the property when we moved in was horrifying. For example, there was rotting meat left in the indoor bin (which was chucked into the recycling bin) , a huge puddle on the kitchen floor and a tampon wrapper in the bathroom.It was obvious the agency had not looked at the apartment since the previous tenants moved out. However, in the contract they insist on taking £50 from our deposit to clean" after we leave. This raises the question: what do they use that £50 for? As it wasn't for cleaning

Can't stress the need to avoid enough. I rented a shared student house of four bedrooms. Communication was generally poor and generally shirked responsibility. Additionally would do anything to avoid going out of their way to help whether it be in time or financial costs.Hardly ever responded to emails. Nearly always had to email at least three times then call before getting any response. Often emails would be abrupt and rude (for example, we received an email during the first lockdown regarding student house parties which was written in a very accusatory tone despite the fact we held no such parties).Perhaps the worst occasion of poor communication was when I was looking for someone to sublet my room whilst I was living abroad for six months. I explicitly stated this was my intention and the impression was given by Taz that this completely fine. I posted the advert and found an applicant only to be told upon contacting Taz that he didn't realise I intended to go through with it and didn't recommend it. It took three weeks to confirm it was possible in which time I lost multiple applicants and risked losing 6 months worth of rent. It took so long, I had already gone to start my study-abroad in Canada and had to ask my father to call the office as none of my emails were receiving any response before the matter was resolved.Another trying incident included when the key broke in my bedroom lock trapping my dog inside. I tried ringing the emergency number multiple times to get a locksmith out and received no response. When I finally got a response after several hours, the locksmith came out and confirmed the lock was a poor one. I then received an email and phone call arrogantly telling me the key breaking was my fault and the office contradicted what the locksmith said and I am very much under the impression they were trying it on hoping I wouldn't flag it up. They attempted to charge me over £100 for the locksmith and replacement lock. Despite sending an email objecting, I didn't receive any response for three months until it was added to the deposit statement. They eventually had to admit charging me was unreasonable.Additionally, when it came to settling up deposits, we were effectively conned out a large amount of money. Initially we were sent a ludicrously high statement basically asking us to foot the bill for redecorating the house; normal wear and tear such as replacing bed mattresses; painting walls after damp entered the property (damp they should have observed during an inspection); damage to the end of a bath after the ceiling below it fell in and repairs were carried out that caused minor damage; and £11.20 for tightening the toilet seat. The statement was adjusted but still exceptionally high and I was too busy to contest it.

Very professional letting agents. Dealt with my requests promptly and went out their way to help me.Would definitely use them again and recommend to others.

Not the worst student lettings in Nottingham, but not the best either. We rented with them for the 2019/20 academic year and found they were quick to respond to communications but slow to act on maintenance issues.

We are very pleased with the way our student property has managed over the last three years.

Takes 3 weeks to answer emails IF they actually respond. Even under urgent circumstances. Also shuts early and unavailable during the weekend to take phone calls. Would give no stars if possible, don't use this company.

NO STARS!!Terrible, incompetent and unhelpful. They don't respond to maintenance requests, and when they do, they always say they'll come back to fix it on Monday". Monday never came.Even when they came to "fix" something it would break again in a few days. Utterly useless