Acorn Properties Ltd

The team at Acorn is actually pretty alright. Our tenancy definitely wasn’t ideal, but that’s mostly thanks to the contractors hired by the landlord and tenants leaving early etc. Acorn has definitely been super patient with it all.It might be hard to get a hold of them, so I recommend ringing a few times in a row, once they pick up they’re super helpful. Haven’t had many moments where the team didn’t clarify an issue or tried to solve it.

Tegan, Matt and everyone I spoke to at Acorn have been friendly, professional and helpful in helping me secure a rental property. Easy to reach over phone, text and email. Best lettings agents I have dealt with as a tenant. Have felt listened to and valued throughout. Collaborative and personal. Really pleased with their service.

Me and my wife have just completed our house sale through Acorn Properties. What an amazing, fast, hassle free service I was provided. The communication was brilliant, always willing to give guidance or explain things without hesitation.Thank you to Richard, Roger and the team for your amazing work throughout.I would highly recommend to anyone needing an estate agent and I will most certainly be using them again in the future.

I had a really positive experience with Acorn. I rented a property in the city centre with them and it was very clean and well presented when I arrived. Throughout the tenancy they were always quick to solve any issues that I ran into, and were especially helpful during the move-out process. Rebecca went above and beyond which I really appreciated. So all things positive! Would definitely consider them if you're looking for a place in Newcastle.

By far the worst experience I have had with any letting agent and landlord.The staff are extremely unreasonable and unhelpful. From having to drive 4 hrs afterwork to move in and being told I could not collect the keys as I was 10 mins late after closing hours, forcing me to have to pay for a hotel overnight and leave all my belongings in my car on full display to the public, to no 'moving in pack' being provided. They gave me the keys- with the wrong entry code- and nothing else, they didn't even direct me to the property. Moreover, I asked if any tenants worked nights, as I do not want to be disturbed. I arrived to find that an alcoholic chef was below me, getting in at 3am most nights, absolutely steaming, singing at the top of his lungs and even attempted to get into bed- whilst fully naked- with another tenant. The owner John Henderson responded: 'a night shift is x until y, let's not get into the semantics'. Any emails you receive from John include a signature stating 'assuring you of our best intentions at all times'. I'd recommend you remove this John, quite the contrary.As you can see below, the state of the property was completely unacceptable. The agent omitted all of this damage from all of the videos, not sharing any of this information, taking advantage of the fact that I could not physically visit in time. Exposed electrics, damp, squashed bugs and human hair in the room they claimed had been 'professionally cleaned'. The door did not even work, as someone had used cardboard as a spacer and it looked as though someone had sprayed a cupboard door with a BB gun! How they thought this was suitable is beyond me.Even after my initial complaints, it was a constant tug of war with the two owners of the family business Louise and John. They are incredibly patronising people to speak with. I had to leave work early, as the tenant below me panic called, saying 'I've been flooded and waters dripping down from your room'. Upon arrival, I discovered that I have 40% dampness (anything above 25% or so should be repaired) on the window directly next to where I am sleeping, with water eventually spilling in and dripping onto all of my clean bed linen. Louise delivered the most condescending response I have ever experienced, constantly interrupting me and not listening at all. She even suggested: ‘I've been listening to wellbeing podcasts recently and they really help'. Your attempts at customer service are laughable and I cannot believe that a grown adult thinks that would be a suitable response to a cooperative and calm tenant that has experienced an abundance of issues.Furthermore, the landlord Terry Blackman is extremely out of touch. His secretary Pam needs to improve communication and coordination with Acorn, as she never dropped off a hoover and cleaning supplies she had promised the tenants. Furthermore, simple notifications such as letting us know the water would be turned off by the council could help, as we had to call up ourselves on the morning it occurred, despite the Landlord being notified well in advance!Unbelievably, Acorn have since stolen £110 of my deposit since falsely claiming I had changed the code for the lock; attempting to contact me, yet I never replied.This is a complete fabrication and even the locksmith stated this was a blatant lie, yet remarkably, DPS find an invoice for a replacement lock to be sufficient proof the lock needing replacing in the first place...glad I have the opportunity to warn prospective customers so as not to go through a similar experience as mine.

The prospect of buying and selling a house is daunting at the best of times, but staff at Acorn properties made the whole process easy for us from start to finish.Roger, who was responsible for our sale and purchase, was extremely knowledgeable and professional throughout. Any queries or concerns were quickly dealt with, and we were constantly kept up to date with any progress that was made.We would not hesitate to use or recommend Acorn properties in the future.Thanks again for a fantastic service,Lee & Jade Baynham.

Unfortunately we did not end up renting from Acorn, but would have been happy to based on the service we received in looking for properties.They responded very quickly to us and gave us a detailed list of properties based on our preferences with regards to location, cost, and style/size of house and arranged viewings very quickly.They've been very quick to begin returning our money for an initial deposit when we had to cancel it due to unforeseen circumstances.

I would highly recommend Acorn properties, they have been the best agency I have used!I have experienced both the sales and rental team at Acorn and have been really impressed by both. Their staff, from the sales representatives to Louise a director are all professional, insightful and caring. They have given expert advice and provided impeccable service, not just to myself but also the tenants. They really do seem to care about the properties they represent. Their attention to detail, from the listing (great photos, advice on rents etc etc) all the way through to the administration of tenancy agreements are first class. They have an experienced team who work extremely hard to make things happen, providing a top class service.I’m not normally one to post reviews but think Acorn thoroughly deserve a shout out and would like to reassure other landlords, sellers and purchasers that they really are worth appointing.

I have had numerous dealings with Acorn Properties to date, and have always been extremely satisfied with their professionalism and eagerness to deliver results. The team have proven themselves to be very efficient with regards to finding suitable tenants and they are always easily contactable for any issues/queries I may have. I have a good rapport with both Roger and Richard in particular, but have had positive dealings with all members of the lettings team, as well as with the finance team who have assisted me on occasion.I would recommend Acorn to any landlords looking for a quick and easy, yet professional experience of letting their properties.

Excellent customer service, fast response time to queries from the property agent serving us as we are still new to the area of Newcastle and we are so happy to secure our rental swiftly through the excellent property agent. Definitely will recommend Acorn Properties Ltd to friends and family looking for rental or letting services in the near future.