IRG

Someone crashed into me last year so I had to have it repaired. Irg Merthyr is about a 1 minute drive from my house so I contacted them to carry out the repairs what a mistake.They took my car and sent it to Newport branch.The first time I picked it up the bonnet was misaligned from the wing. My headlight had over spray on it. My scuttle panel clips were missing and the clip for the wing was also missing. I also had a badge on my wing which was hanging off and bent, bear in mind it was perfect before they had it for repair.The paint job is very poor standard as there is dirt nibs still in the paint and the paint on the front bumper is already starting to peel.I took it down a second time for them to rectify the problems with the bonnet alignment with the wing they agreed to sort it out.Second time picking the car up the bonnet was still not aligned correctly with the wing they assured me that they had sorted it out but I didn't agree so I took it to my mechanic and he found the main front bumper bracket was not replaced and it was snapped in numerous places.After taking the car back I noticed it had severe holograms all over the bodywork from when they poorly attempted to polish it.Do not use this company they will repair your car below standard.I am still in contact with my accident repair company and I have told them I will not be signing the forms to release payment to irg until these problems are fixed.I have numerous photos of the repairs done by this awful company and will quite happily share them. If I could give no stars I would. They also left the inside of my car covered in dust from sanding the clear coat which is very hazardous if breathed in.

Excellent service, bumper fixed and car returned within a couple of hours. Steve Barrett the driver who collected and returned my car was very friendly and helpful too.

Our car was repaired very quickly and to a very high standard.The lady on reception was very nice and helpful even though she was rushed off her feet.The car was cleaned before I had it back aswell which was a nice touch. Would highly recommend.

Quality Service! Called and kept me updated, Van went in for repairs after an accident within 3 working days i had it back and the job was like new.Thank youMax

The car was collected, taken for repair and returned after 3 days. Really pleased with speed and quality of the repair. The delivery and collection driver Steve Barrett was excellent, he called to advise of his anticipated arrival time and explained the process when he was collecting the car. Would recommend IRG.

3 months, still waiting.. more than 48hrs after being told by OWNER to expect a call....no phone call! More empty promises16 weeks now and still waiting, absolutely joke

Took car in and repaired, week after having the car back the parking sensor failed, this was in initial report when I made the claim. I had to wait two week to take it to IRG Newport as I was going away, on inspection they said yes they would order the part and I would bring it down, they would take the bumper off and replace while I waited. Over a period of 4 weeks I contacted IRG Newport 3 times with the promise that I would get a call back as manager was in meetings etc. Finally after 4 weeks I received a call back, to one I made that day, saying that I would now have to contact the insurance company to authorise the repair. I tried getting answers off IRG direct and they phoned the Newport branch who obviously gave the same answer, I did ask why it had taken 4 weeks to get back to me from them initially saying it wouldn’t be a problem, to which their response is we can only apologise. When I contacted the insurance they validated the repair and told me to chase it up on Monday, when phoning the office I spoke to the same manager who could not find the email and said to me ‘lucky they authorised the repair isn’t it’. I again contacted the engineer who confirmed he had sent it, he sent again, copying me into it this time. The claim was reported on 17/04/2023, over 5 months later the car still has a fault with a loud beeping every time I start it and when I brake. I still am yet to receive a date or any communication.

The work was completed in a timely manner however after getting the vehicle back and driving at speed (60+mph) the passenger side mirror started shaking. After inspection it's been replaced and attached with three strips of double sided sticky tape.No response from the enquires made as to what happened while they had car.

What a rubbish customer service. Had to take vab down 3 time before they actually had a courtesy van ready 3 months after I booked it in. Terrible customer service. Receptionist always on mobile and rude. Don't know how they are still running to be honest. Avoid this place if you need you car as will be waiting months with no contract and just waiting on hold to get through to the office.