Stellantis &You DS Store Leicester

My vehicle has been in there branch for 2 months as a software update apparently broke the car.Haven't been able to get hold of the branch for the entire time the car has been in. So for 2 months the phone hasn't answered once. Last week I was told the car would be ready in 3 days by the DS Central assistance team.6 days later still no contact. The DS central assistance team said that it is obscene that nobody has contacted me in that time frame.I was told that the parts they ordered came in broken, then the reason nobody has contacted me/answered the phone is because of a staff shortage and new management being hired.This was apparently escalated to the principle dealer etc and shock horror. Still no contact. Will never buy a vehicle from here again.Absolutely horrendous customer service.

Super service from everyone. First visit and made to feel welcomed. Thanks.2nd visit to dealership to have a couple of concerns looked at. I was very impressed with the service. A master technician came with me to check the concerns I had with my vehicle. Excellent keep the good work up.Car repaired on time and re-presented to me with a full explanation of the work carried out and in a much cleaner condition than I presented it. Thank you

DS Leicester were amazing when my car broke down. Patricia kept me updated with what to do, what was going on and how long it would take. She even helped gain a hire car for me, to which I am most grateful for. My car needed a full engine rebuild and now having received my car back, I am most grateful. Thanks Patricia!

The lady on the service desk was fantastic, very helpful and polite. Not so the woman who was apparently doing a personal video call in the showroom. I apparently got in the way and this made her respond in a sarcastic and quite honestly, nasty manner. My colleague thought she was rude. I thought she should have kept her thoughts to herself.

Dipesh sold me an all electric DS3 Crossback Etense and the car is fab! Hate driving anything else now. The customer service was fantastic and felt a huge difference compared to the 4 other showrooms I visited (non DS). Thanks Dipesh for all your help and for the extra touch of class you add to collection day!

Young lad called Spencer was incredibly helpful! Absolutely no pressure to buy, no trying to force extras on, he explained each one and left it to me to decide. Even went and found a cold drink for me as I don't drink hot drink. He couldn't have done anything more than he did, he is the definition of above and beyondHe even did a little dance for us to celebrate the purchase as pictured! (Was actually trying to get a signal)

Amateur staff. Unable to keep their promises. Service that do not know their trade. No communication with customers. Strongly avoid. To be honest al DS brand experience was below disappointing.

Ahmed was very helpful and talked through with me and my wife what our needs were and explained exactly we wanted to know regarding ordering our new car. The dealership in Leicester is very clean and modern and we enjoyed our experience there.

I went in to see the DS9, was met by Dipesh who was very knowledgeable & showed me round the car in the showroom (which was nice as it was raining). He then took me out for a long test drive (what a great car). Going in on Saturday to place my order!

absolute pleasure to deal with from start to finish, extremely professional, purchased a DS5 that was even better than described, showroom condition throughout, clearly everyone atDS Leicester are very passionate about the vehicles being offered for sale, without doubt the easiest transaction i have encounted purchasing a vehicle, a particular thank you to Dipesh and GaryDaryl White