The Pulse Dursley

Great party today, very well organised and friendly staff. Kids all had a lovely time

Really good. Clean changing rooms, easy locker system. Only thing I would suggest is maybe a few more hair dryers. Love it.

Went here for my baby's first swim, Not enough family changing cubicles. The ones that are there are extremely tight. The majority of lockers are not operational. It's clear some investment is needed in this changing area.The swimming pool was great and my baby had a really great 1st swim

It was ok. Looks fun but to quote my wife ‘it was one of the most stressful events of my life, I thought children were going to die’. During our 45m session the sirens went off three times and the pool was cleared. There was a fair bit of panic in and out of the pool as it’s not clear what triggers the alarm but it was children in trouble each time apparently. I don’t believe there is some sort of net under the large inflatables footprint to stop children going under the inflatable and getting stuck. We had 29 children in the pool with about 4 guards and around 5 parents. Apparently the capacity maxes out at 50. That would be stressful!

Took my children to an inflatable fun swimming session. Great session, although 45 minutes is too short. Staff really friendly and helpful when enquiring about a birthday party

Very poor service. Can’t go into the gym without an induction but don’t have any staff available for an induction. Ridiculous especially considering I’m a PT myself so know how to use the equipment. If you’re not letting people use the gym with no induction then you have to make sure you have staff ready to give an induction. If I could give less than one star I would, very unhelpful staff

Very clean warm and cheap swimming, only 3 lanes and a chill out area for kids . Friendly staff and parking and bus stop outside

Love this place, the staff are absolutely wonderful. Sadly they haven't got a crèche for children so I can't go as much as I'd like to, and they also don't have a steam room or sauna but the gym is great and the children like the pool.The classes they run are fantastic but the waiting lists are long to get into a class, if you're lucky you'll still get into a class if others cancel on time.

25 metre pool with lane swimming. Parking is a bit cramped. A real bonus is not having to book in advance. When did that become a thing with loads of other pools? (I'm looking at you Gloucester and Ciren...)

I imagine this pool could be a good experience if you’re neuro-typical. Unfortunately as a neurodiverse adult, I had a rather horrible experience, largely down to the staff clearly having no training or policy that equips them to deal with adults with hidden disabilities. I’m on the autistic spectrum and my particular experience of this is certain noise levels totally overwhelm me and cause me to break down. As an adult, I find this aspect of autism humiliating as well as very limiting in terms of experiences I can access. It is not a choice. What The Pulse do not advertise on their website is, according to their front of house, every swim session involves music pumped into the pool. When I arrived to swim, there was only one other person in the pool other than my mother and me. I quietly explained the difficulty with noise and autism to the lifeguard who made me feel like a selfish, badly behaved child. She said they could turn it off but made it clear what an inconvenience this would be and was also clear that she thought I was putting my own fussiness above the enjoyment of the ‘other people’. Later, I spoke to a different member of staff working on reception and politely asked if there were any sessions where music wasn’t pumped in. Again I was made to feel humiliated and as if I was a child. I was told they had all ‘accommodated’ me this time but it was made clear that I couldn’t expect this again. While I appreciate it is the right of The Pulse to have a policy of music in the pool, in the same way it is their prerogative to choose whether or not to have step free access, facilities for those with limited eyesight or any other inclusive measure, I am shocked at their patronising and ableist communication. It’s one thing to choose not to be inclusive in your policies, but to use shaming and discriminatory language to someone with neurodiversity who is being polite and just asking if the music could be altered when there are only 3 people in the pool feels massively outdated.