Proddow Mackay Solicitors

I am completely dissatisfied with the service from Proddow Mackay Solicitors.They state that they will get back to clients within 3 working days and left us for over 2 weeks with no reponse. They then proceed to blame 'issues with gmail' and the estate agents, when we have had no issues with either.When expressing dissatisfaction with the service, P&M made no effort to ammend issues. Unhelpful and, quite frankly, uninterested.For a service that is costly, there were multiple consistent mistakes in spellings of names and numbers, despite prompting from our end.I would most certainly avoid using their services.

Amazing. I have used this firm for all my property transactions and they have always delivered and on time and their fees are very competitive. Sam and Bimpe and Paula are superstars who are all very efficient and knowledgeable.They always pick up the phone and when they dont they return calls and emails promptly. I would highly recommend this firm if you are seeking a stress/hassle free process. Regards, Ranjit (Gary) Mander

I am a director of an estate agents and Proddow Mackay Solicitors are the worst conveyancing firm I’ve ever dealt with in over 1000 property transactions.They are unprofessional, they don’t return calls, they ignore my vendors solicitors and they keep changing completions days with diabolical communication.After several months of dealing with a buyer, they advise at the last minute that they need to get their compliance officer to sign off the file. This should have been done many weeks ago and not at the last minute when my client is anxiously waiting to complete their sale.Avoid!!

Completely agree with Adam's review. Slow and unprofessional throughout our purchase. Person who took our case constantly out of office without telling us and management took no responsibility when complaints were made.

I had no idea what to expect from house sale/purchase conveyancing as had not used a solicitor for same for 27 years! P&M were recommended by my selling agent and though I had at least two assistants per conveyance acting for the main solicitor, they all played an equal part in keeping me updated. Yes, it was a lengthy process as there were five people in the chain and at times I thought they'd forgotten about me but once I followed up with my concerns over this wait, I had an immediate response. Moving house is definitely stressful,expensive and more box ticking from years ago but personally had no issues at all.

The team were amazingly patient and helped guide me through a very unfamiliar and seemingly difficult process. They always picked up the phone and responded to my many emails and questions. I would definitely recommend them and look forward to working with them again in the future.

This would be a zero star review if it was possible. Whilst Proddow Mackay were ok in managing our house sale they were terrible in managing our purchase.They missed emails and were constantly late with responses coming close to jeopardising our purchase. We had no verbal communication with Bimpe throughout the purchase and had to constantly chase to keep the sale progressing.We weren’t talked through any of the covenants on our house, being left to interpret the responses ourselves.Upon completion, Proddow Mackay attempted to overcharge us on stamp duty as they failed to correctly sum the costs.Avoid this company at all costs.

I don’t know why insurers use this company. A bunch of low grade junior solicitors, who can’t even open their mouth and speak in front of judges. They need a wet wipe. You will certainly lose if you use this firm.

We would give zero if possible. Assigned these solicitors for a simple mortgage exchange in August. Took a month to receive paperwork and the broker had to chase them for it.E-mailed paperwork but wouldn't accept a digital signature, so expected us to print dozens of pages at our own expense and post.When extra information is needed from us it takes them 2 weeks to realise and it's only mentioned when we chase them up with a phone call!Recently told the person handling our case is on annual leave and it hadn't been handed over to someone else. At this point they told us it would be 6-8 weeks FROM NOW. What have they been doing all this time???It's been 4 months and nothing to show for it, we ended up changing solicitors.

Absolutely fantastic service. Wendy was incredibly helpful and got the process complete in great time. I would highly recommend. This is my second time using them and have had a good experience on both occasions.