Trailfinders Nottingham

Saturday visit, had to wait as only 2 customer advisors on. Good experience if a little slow due to old computer programme. Holiday booked as they are the best in my experience for long haul holidays if a trifle expensive.

Superb service from Alison and a great trip put together. Superb way to do it if you don't want to DIY your holiday. Thank you Alison fir all the sweets. Highly recommended.

We have used Trailfinders in Nottingham on a number of occasions, and each time we have been impressed with the service provided. The team there are friendly with great knowledge of various destinations and are able to offer really useful advice, especially (we’ve found) when you’re trying to pull together trips that involve coordinating various hotels in different locations/cities/countries, excursions, hire cars and flights. We have always felt very well looked after and we would certainly use them again in future. Highly recommended!

Came into shop at a busy time but there was no receptionist or other person to explain the waiting process. We then waited for an hour and when a travel agent was available we were told he didn't deal with the destination we wanted to go to. I really felt someone should have come across and spoke to people who were waiting. However after giving this review I was contacted by a Duty Manager who was apologetic and explained that due to recruitment issues the branch I visited were short staffed. Helen was very helpful, gave useful advice and offered to set up an appointment to see her personally in order to help with our enquiry.

After a follow up call from the store manager, I have altered this review somewhat. It was pleasing to hear that the mistake the original booking agent made was acknowledged; however, the rudeness the other agent in the Nottingham store showed is still completely unacceptable. The way she spoke to me was extremely unprofessional, especially given the fact I simply spotted an error that her colleague had made/a mistake that would have caused much disruption to our holiday had I not spotted it. The same agent also assured me she had booked a different hotel which offered a nights stay for free, but then flatly denied this to her duty manager.

Excellent help on all occasions.I have used them over the past seven years to arrange tours with small groups all over the world. They look for the best deals on flights and hotels to fit in with your requirements.They have a very good visa department to help you sort these out .I think they are the best agents in the business.I make use of the Nottingham branch which is always friendly and helpful.

We were after booking a holiday to a far-off destination that we have never been to, so we needed some expert advice. We spoke to David who was brilliant, full of knowledge, and not pushy. We are eternally grateful to David for not selling us a holiday, but helping us to choose one, which he tailor-made to our desire. David is a credit to the company. I can recommend Trailfinders, we will definitely book with them again.

Helpful staff and welcoming atmosphere when booking a holiday. Would advise to go early to avoid crowds and if ringing, expect a slight wait. That aside, would recommend this branch

Amazing and really helpful staff would highly recommend booking through these guys andrew really went the extra mile to get everything together for my trip.