Eterna Lighting Ltd

Poor top management, they do not understand the changing lighting market. Thinking customers will come to them because of the features and benefits yet their competitors and own customers all buy the same low spec Chinese products in my opinion.Also if you are thinking of working there the accounts team is a hostile environment so avoid at all costs in my opinion.

DO NOT purchase emergency lighting products! They will discontinue and make maintaining impossible after just 3 years of installation. 5 Year warranty then useless! They use cheap odd voltage batteries, which are not available in the UK. This will just be the start of this for allot of people and electrical contractors across the UK, as batteries start to fail.Customer service is appalling with no solution! You will be left to inform all you customers they have to replace their emergency lighting again!Just an update :You do not offer this service for the 4v which you discontinued, installed 50 unit which have to be replaced. Your service department offered me 6 replacement lights! We are now replacing each failure with channel twinspots at our cost, as we care about the service and quality of products we provide to our customers. Shocking customer service and customer care.The 4v battery that was used is not available within the UK! hence your change to the 3.6v as all other manufactures.Poor when you cannot maintain a product, guess its the saying BUY CHEAP BUY TWICE!

I have contacted Eterna on various occasions about a product that has failed (3 hour duration on all installed emergency lighting in a commercial property) . I have called twice, been told to send emails as they only have a sales team and their technical support is all on Furlow. The staff were quite rude and as of now, 3 weeks later, they have not responded to my email.The contract has now been delayed, which has had its own knock on implications to my business.If you're willing to have a sales department open, you should also have technical support. Terrible customer support.

I didn't enjoy working at Eterna

DO NOT BUY !!!!!!Beware of using their Emergency Lighting Units, we purchased 12 from a wholesaler for our Social club 5 years ago, the units are guaranteed for 1 year. However the battery packs are rated only for 4 to 5 years, and they do not supply replacement packs. I have spent 2 hours on line trying to source them to no avail. Eterna cut me off on the phone, in essence they buy these units cheap from China and sell them on. it will now cost us £200 to purchase new ones plus the cost of having them fitted.We also have Ansell Guardian units fitted, we can obtain new packs for them for £6.00 + VAT, it takes around 4/5 mins to replace the packs, unscrew cover, click open lighting panel, unplug battery pack , remove pack from clips, then replace pack.

Not reliable. Really quite embarrassing sometimes.

I bought an Eterna external sensor light. It works when installed but the brightness is blinding and the neighbours have complained. When I looked at instructions there appeared no way to reduce brightness. Called the Product line and they confirmed you cannot change the brightness. Seems odd and will have to get rid of it. Not fit for purpose.