Boots

Emma at boots in departures at Birmingham has to be THE most amazing customer service person in the world. I called today to enquire about a product I wanted to travel with. She has gone above and beyond to find a way to make sure it’s there for me after I go through security next Tuesday when I travel. This has made packing a whole lot easier and I don’t have to feel anxious now about not having my essentials because they won’t go through security Emma was so helpful she really made me feel cared for in a way that you almost never do these days.This should be a service from boots at airports, customers build their bag online and collect after security. You could even give them contacts for local charities who will take the products at their destinations if they don’t want to travel back with them.Sterling service from Emma. Boots we love you!

Your typical Boots store. Good range of products, ideal if you have forgotten to pack essential items and need to purchase something last minute in an emergency before you travel. Staff are friendly, bright well laid out store. Expect to pay higher than usual prices because it is located in an airport.

Old lady working on tills around 7am Saturday 27th November - AMAZING customer service; could not quite catch her name! Good variety of baby essential stocked.

Great value meal deal (£3.99 or less) compared to WHSmith's where it is at leat £3.99. Great customer service.

it’s not a huge store like you find it in city centre but good enough to find essential generic medicines and skin care products.

I was calling for advise on ordering baby milk to store after security point at BHX. The phone was quickly answered by a polite woman who advised me to check the website for a delivery date but stated she thought I'd be too late as specific delivery usually has to made 5 days in advance. (I was calling 4 days in advance)She also advised that they do not stock the product that I wanted to order.Although not the ideal answers, the customer service was great and woman friendly and helpful.

I really cannot thank you more for how helpful, quick, efficient , friendly and professional the staff were today in the Birmingham International airport Boots. I left behind an object which they found and see kindly returning to me via mail. Wonderful aftercare experience! Let's see if all the Boots 7 skills ncsre now gets rid of all the new worry wrinkles!Thankyou Boots team staff and manager

A small Boots store in the airport departure lounge. Good for the little bits you've forgotten or an overpriced meal deal. Typical airport prices and a long queue

Stay away from sandwiches, they are disgusting and virtually no filling. There is a bit of filling in middle to make sandwiches look good in packaging - this is just designed to trick customers