Moore Barlow Richmond

Extremely poor and unprofessional - from Partner level down to more junior solicitors and staff. The service and treatment I received was upsetting. When I pointed out key errors and mistakes (which cost me significantly), my concerns were not taken seriously and my requests were brushed aside. In fact, I was mistakenly copied into an email chain that included comments from a Partner in the firm ridiculing my position and my case.

Right from the outset, Jolanda exhibited a high level of professionalism and proficiency in property law, in particular the somewhat complex area of lease extensions. She displayed an impressive command of the intricate details surrounding lease extensions, ensuring that every aspect was thoroughly addressed. Jolanda's attention to detail and comprehensive knowledge inspired confidence throughout the entire process. Furthermore, she adeptly communicated legal complexities in a clear and concise manner, enabling me to fully grasp the implications and make informed decisions.Casey, Jolanda's invaluable assistant on my lease extension, deserves equal praise for her exceptional support. With great organisational skills, Casey ensured that all documentation and administrative tasks were handled efficiently. Their prompt updates and timely responses to my enquiries kept me well-informed and reassured throughout the proceedings.Together, Jolanda and Casey formed a formidable team, demonstrating a seamless collaboration that enhanced the overall experience.Without hesitation, I wholeheartedly recommend Jolanda and Casey for property lease extensions. Their expertise and dedication are first class, and I am truly grateful for their invaluable assistance throughout this process.

I needed some historic documents copied & certified. Outstanding customer service from Jane both repeatedly on the phone & in person. Personal service both warm & efficient. So refreshing in these busy times!

I used Calvert Smith and Sutcliffe to purchase a very old cottage that had a lot of complications/issues. I do not have a bad word to say, Michelle was very patient and meticulous, and went through the mounds of paperwork with a fine comb. I felt that she represented my interests very well and kept me in the loop at all times. I was also happy with the cost which she kindly capped for me. I have no problem recommending CS&S.

Somewhat overdue review, but outstanding legal advice and personal support from Jan Galloway during my divorce proceedings in 20/21. Always prompt responses from Jan and her team. And nice people too.In contrast to the other side's solicitors, a large, established London practice with surprisingly poor communications and slow responses.

Via the home selling company in Richmond we have used Jackie Nash at MB on many occasions and have always found her to be very proactive, professional and responsive. Many solicitors regard estate agents as a nuisance (please stop nodding), forgetting that they have the conveyancing work because of an estate agent (of course we are the best but I believe others are available) but Jackie will always take our calls which helps progress matter more smoothly which has to be everyone's best interest. Not cheap but very good value

A woman called Karen hung up on me, i was just simply asking questions which she didn’t have any answers too and i asked if she could pass me me onto someone that would know and she just hung up on me, i told her my dad is a vulnerable old man and he’s being targeted by a scam company. She obviously doesn’t care about anyone else apart from herself.

I approached Jo Farr from the office to help me with a conditional sale of a property. Jo has dealt with some complex issues. She was diligent to ensure the full assessment of the conditional sale. She advised and navigated through the negotiations of the sales conditions and once the heads of terms were agreed she completed the sale transaction. I sometimes found certain issues quite difficult to understand but she responded to my queries swiftly at every stage of negotiations and she explained each step clearly and patiently. I have full faith in her abilities and would recommend her highly and will always use her in the future.

I have been extremely impressed with Calvert Smith & Sutcliffe. Jackie Nash (and Denise Fullicks) were very helpful in my purchase of my first property. Every question I had was answered clearly and promptly, both by telephone and email. No question asked is too silly. They are even helping now the purchase is complete to resolve an arrears left by the previous owners of my property. I know solicitors often get bad press so it's so nice to be able to trust one. Keep up the good work!

They supported me during my divorce over 3 years. Great service, proactive, explained everything to me in simple language, responsive to comments and suggestions. And on a single occasion when something did not go as planned, fixed it immediately (for free) and apologised. I also felt supported emotionally, despite the team being very professional.... which was surprising to me. I felt protected, supported. I don't regret a sinple penny I spent on their service (and it was a significant amount for me over 3 years). Highly recommended!