Gallagher Bassett International Ltd

Impossibly horrible, not phone answers, same emails sending. Never again in my life I deal with then they look like scamers for me.

ATTN: MANAGING DIRECTORDate : 31/05/18Vehicle : V/W Golf (white)Reg No : GF67 UMJOwner : EUROPCARDriver : UNKNOWN.....???????Insured : UNKNOWN....???????Ins Co : AIGClaim Handlers : Gallagher BassettAfter ONE YEAR ....YOU...are still unable (or unwilling) to produce the name of the insured for the rental of the above vehicle and any other named drivers on the policy , YOU have all tried to wash your hands of any liability .... IT STOPS HERE ....AS OF TODAY...I am taking my case for a fair result to all forms of MEDIA and PRESS possible to EXPOSE what goes on. I am putting in place the necessary paperwork and will continue my journey until a satisfactory conclusion. I will wait for any responses from all of you that have been contacted today before I take my next step. I am sorry it has come to this but I am not prepared to MAKE A CLAIM ON MY OWN INSURANCE" as I have now been informed. The vehicle involved in this VERY SERIOUS action is owned by EUROPCAR and insured by AIG .REGARDSROB YATES (ADI)"

Trying to get a claim sorted out and the customer service is APPALLING. Despite writing 4 times and supplying the information requested NOTHING heard. First contact 22nd December - today 5th January - NOTHING. This is an AWFUL company

Very bad experience with them, completely slow in response. We pay insurance for what reason? We shouldn't have the need to chase issues up everyday. They charge you a premium to do this on your behalf. But unfortunately these insurers are devastating. I will never recommend this insurance company to anyone in the taxi trade. Along with the brokers go by the name of (milestone insurance brokers)

Absolutely furious, I had a call for an update on a vehicle repair last night at 21:48. What company operates at this time of night.

CSA Administration, part of Gallagher Bassett Int, which handles travel insurance claims for Staysure among others is slow, disruptive and incompetent. It continually asks for the same documentation and information in a frustrating ground hog day. I have been waiting SEVEN months for my claims to be processed and I'm still being asked for documents they have been sent several times before. Ironically, Staysure has a 5 star Defaqto rating and equally high ratings on Trust Pilot. It is totally undeserved given that they wash their hands of their customers the moment they need to make a claim and leave them at the mercy of an ever-changing number of personnel at CSA.

No star for this company please don't go to this company they take minimum two month for repair even your car can fix in two day because they making money from insurance company that what they keep your car as long they can They don't care about Customer and on the top They don't pick your phone after 30 Minute

This so called excuse for a reputable insurance company is the most frustrating,non caring ignorant lot I have ever had to deal with. It took me about six months to get my claim for compensation acknowledged, only to be told that as I had no financial loss, as my claim for stress and inconvenience did not warrant moral compensation.In fact they totally dismissed my claim out of hand.Very disappointed and disgusted.

Over 30 phones call, not been answered once.Emails sent, not been replied to once.Left many messages with the promise We will get back to you in 24 hours"