Hays Travel Pontefract

First class as always our second home hear in Fuerteventura LOL

Alison was great, helping us and providing the information we needed.

Lovely people very helpful especially Alison. Would definitely recommend them as a travel agent.

All the staff at Hays travel are marvellous they can't do enough for you

It lovely at Skegness everything you need to buy and the Crown Hotel that we are staying in is a Lovely Hotel and the Breakfast is A1 as much as you want to Eat. The Bedrooms are Lovely and there's plenty of room in them and the Evening menu in the Bar is Everything you would want to Eat and the Food is Extremely Good

Always very helpful and very professional, nothing to much to find you the best possible price

Really good service Alison made it so easy very friendly and always a smile explained everything to the last detail. Wouldn't go anywhere else now to book a holiday absolutely first class thank you

Big shout out to Mia, we went in with 3 places which we were adamant we wanted to go.. after nearly 3 hours and a lot of mia's patiences we went away with brochures, although we didn't end up booking as we are indiscisive!! We were very hapoy with the service received. She is such an asset to your company.Thank you Mia and the team.

I booked to go to Alton Towers for 2 days in May, it was for Sept, 2 weeks before I hadn't heard anything and I went into the Pontefract branch and I asked and I was told I was still going and not to worry! Then a week later, I found out my holiday had been cancelled and I had 3 alternate choices which were Harry Potter, lego land and Cadburys world and safari Park! When rebooking my trip I was told I'd be getting a refund of £30, I chose the cadburys World and safari, even though I didn't enjoy it I tried my bestto enjoy! After being sent a text to go to hayes website and click the link and in put my bank details, which I wasn't prepared to do, I also received another message to ring them and tell my personal details and my address and bank account number so they could do a bank transfer, which I also wasn't prepared to do, why should I go to all that trouble and effort when it was their mistake, they should be making all the effort to please me, isn't that what customer service is all about, I've waited 3 and half months for my refund. So if you want to book a holiday and it doesn't happen, and you don't get your refund, go to Hayes, they won't getting money again!