The Royal (Dick) School of Veterinary Studies

Absolutely disgraceful.Brought my rabbit in after concerns, was told he was getting better so they discarged him after keeping him in for one night, only for him to deteriorate and pass away only 2 days after.Staff dont care about anyone other than themselves. Absolutely appalled.All they care about is getting invoices paid.Disappointed, not only have I lost my pet but now have a huge bill to pay as they cant own up to their mistakes.

Top class facility. My dog went almost every week for 18 months to receive chemotherapy for Lymphoma. All of the staff without fail treated my dog Popsey and myself amazingly. My dog's life was extended by 18 months, given she had stage 4 cancer at the start of the treatment this was an unexpected bonus. All departments from the vets through to reception were nothing other than professional and caring. Nothing was too much for either myself or my dog.

Been up again with my wee man for second major operation in a year and spent week in side with the hole team and rang everyday to itch progress report and staff where great

It's never fun visiting the vet, but these guys make it as painless as possible. Love youse..

Use this place for the canteen. Tasty food though sometimes feels a bit pricey. Very friendly staff, always good for the chat.

I was so impressed with our visit to the Hospital for Small Animals. My precious Lhasa Apso, Tashi Teddybear, needs to see a Veterinary Oncology Specialist, and there is no better place to come to in the UK.The whole facility is completely Accessible, disabled parking is free, with spaces available right by the Reception entrance. That's so important to anyone who is disabled, as I am, and may have had quite a journey to get there. There is no limit on parking time, which can be really important if you need several appointments and treatments, in one visit.All the Staff I saw were amazing! From being greeted in the spacious Reception area, Teddybear and I were made so welcome. Reception Staff were so caring, helpful, and professional. Nothing was too much trouble, and everything was dealt with quickly and with a very high standard of friendly care. Fears and nerves were understood, and I was shown so such compassionate care - it was a very stressful visit (Teddybear has cancer) but the Staff are clearly animal lovers who understood that an owner may well be a little overwhelmed by everything, and their one-to-one care was amazing.There is lots of open, light space with plenty of seating, available in Reception. There's a vending machine for hot drinks and several toilets - very handy if you've had a long journey, or have to spend several hours there. Lots of helpful information about specialist pet care products and services is on hand. There are useful stands stocked with Hills dietary and healthcare items, and other pet products - such as packs of those handy treats to smuggle medication in, for fussy pets who don't willingly take tablets and capsules! The atmosphere was relaxed, welcoming, and friendly.All the Veterinary Staff we saw were simply amazing! Teddybear was given the highest quality of care and such a warm welcome. The two Student Vets couldn't have been more interested in him or more understanding. I was very nervous about the appointments and naturally fearful about what the future could hold, but nothing was too much trouble. The consultations were unhurried, I was encouraged to ask as many questions as I needed to, and their real interest in Teddybear's wellbeing was genuine and warm. He was extremely relaxed and very happy with all the attention he received!The Consultant Oncologist was simply wonderful. She genuinely wanted to do everything possible for Teddybear, which means the whole world to me. Her professional expertise and her knowledge of his (rare) cancer, as well as the treatment pathways available, was second to none. Her genuine interest in Teddybear and her understanding that I was worried and upset was so compassionate. I was encouraged to ask questions, and everything was explained patiently. I was able to have time to take notes and discuss his care and plans to help him. There couldn't have been anything more I may have wished for.Teddybear had to stay for further investigation work, but I was able to wait on site until everything was done for him that was needed. I was kept fully informed and able to simply be there until the last part of his visit before we could finally go home. If, like us, you do need to spend several hours at the Hospital, there's a lovely cafe on the Campus, too. Unfortunately, it's not pet-friendly, but there are beautiful outdoor spaces to get some fresh air and take any other four-legged family who may have also made the journey with you, for a walk.Teddybear has to go back again for further help, but thankfully, now we know what to expect. It won't be quite such a difficult experience, next time. The fear of the unknown has been taken away completely. Despite the whole process of needing to visit being very stressful and worrying, everyone was so caring and so helpful, and that really helped us so much.I am so thankful that this wonderful resource is available, and the amazing Staff are so caring, as well as highly professional people. Thank you with all my heart, and Teddybear says thank you too, for all your help and care.

Brilliant hospital great people, looked after our wee daisy like she was royalty

They were extremely helpful to explain all what your pet would go through and any questions , Don't hesitate to ask. Would recommend them for peace of mind knowing your pet is in good hands.Roñ Stephen ,Aberdeen.

Not a great deal to say. No 1 university for vetinary medicine in the UK and No 6 in the world. Facilities are second to none and place is immaculate. Staff are friendly, informal and very eager to help. Has some fantastic grounds surrounding as well.

Wonderful staff, friendly atmosphere and put you at ease with your fur babies.Kristopher and his students were fab with my dog today when she was a little nervous