Priory Medical Group - Park View Surgery

Registering yourself is a mission. Registering your newborn is a mission. Registering your wife is a mission. Fill out these forms, then wait they say. Then wait more. Every time you ask someone in the surgery what you need to do to register they tell you different. Then it turns out you didn't need the forms, nor you needed to to wait... Then getting an appointment with your GP is a mission - use THIS app, NOT the NHS app, the OTHER one. You need to register with us then we give you a password. Then you can use this arbitrary website.... Every receptionist is giving you a completely different set of instructions...Then I am trying to get a GP appointment over the phone, but I can't, there is no option in the phone menu, the phone tells me to go online. Online there is only blood tests for me to book appointments for on that website with the password. Then I go and ask for a GP apt from the receptionist, then I'm told there is THIS OTHER WEBSITE now I need to go to. Then I'm like - never felt so lost like ever. Then I'm told you can't just book an appointment at the GP, you have to go online / even as I'm standing in the surgery. Then I'm told surely I'm good with tech, I can do this. WTAF? What a joke of a GP service! Still not been able to book a simple GP appointment. How did we get here?

Never seem to get any appointments, When ever i ring for an appointment there never seems to be any appointments and i am always told to ring next day, when i ring next day still no appointments for three weeks.

i am at the age when using a computer is some times difficult i suggest that patients over 50 years old be allowed to go to the surgery and book an appointment with the receptionist

I have had superb and empathetic care. Seen urgently when necessary and the multi- practice feature is a great benefit.

I have had some good experiences at this surgery. However they are severely outweighed by the negatives - as a result I have had to move surgeries to receive correct medical care and advice.

I used to be a patient here up until 2013 then wanting a change of GP too Unity Health which was OK

Tried to get in the doctors trying to phone them but not answering thay phone the NHS Web site is unavailable I do have access to a computer but my husband normally does it but at work all day

Midwife is great. Staff and friendly and nice. Good stuff. Just changed my doctors there :)