Fife Subaru

Went with a budget and came away with a suitable used car. Excellent service

Sold me a car with a litany of defects that revealed whatever inspection they did before selling me this wasn't adequate - reverse camera didn't work and worn down wheel bearing which you could hear making a terrible drone. Also the car arrived to me in an unclean condition. They must not have even reversed it before selling or they would have spotted that the reverse camera didn't work. I was finding issues even after these repairs so had to spend my own money fixing them. Tried to reach out and request compensarion (as is my right under Consumer Rights Act 2015) but got no response or acknowledgement. It's unacceptable - I'm not a wealthy person and expect to buy a used car which is road worthy and not going to be a fixer upper. Absolutely appalling way to treat customers and it's really caused me a lot of stress. I've been takemint advise from Consumer advice because I'm really upset by this and feel conned. I hope to get my money back and I really wouldn't recommend buying from them. I asked another Subaru dealer about my rubbish Subaru and he said I should never have been sold it in that state. Disgrace. Don't go here.

No more rattles in the Outback! Good as new. Great job, thank you to Allan and the team.

Well looked after by Gary and the crew can't fault them

Gary the manager was fantastic he just couldn't be any more helpful. He answered all my questions as they say in the movies I will be back. Thanks.

obviously money hungry more interested in making profit than customer satisfaction went to great lengths to explain how I have been driving my car the wrong way (Subaru legacy estate diesel) that instead of driving in normal gears ie 60mph in top gear I should be driving it in third gear at 3500revs.what is the point of having 6 gears if you cannot use them.got a dpf clean done car ran for 200mls needed the job done again take it to your local car dealer it will cost half the price and probably get better results.

Have used this garage for routine maintenance and repairs.I’ve found the guys here to be straightforward and helpful.Prices are reasonable, service has always been great, would recommend.

Had a catastrophic experience with this company a couple of years back, when my elderly parents purchased a high-end Subaru demo vehicle.Every single aspect of the transaction went wrong. They billed my mother for supposed damage on the trade-in vehicle and accused my parents of concealing it - except that by law dealers accept trade-ins as-is, and we have independent evidence that the damage was not present at the time of the hand-over. They didn't purchase the trade-in vehicle off the finance company, and my mother continued to be billed for months. They didn't register my mother as the owner of the the new car with the DVLA. They didn't provide a proper quotation or receipt. They didn't respond to any communications. And we had a bad experience with their service department.When we called in the UK distributor to mediate, they flat-out lied to them about the facts of the case.We took legal advice and were informed that they were 100% in the wrong on all counts. When threatened with litigation they caved in, but with the worst possible grace, and offered derisory compensation.The whole experience was very stressful and time-consuming for my parents. Apparently this company has no issues with illegally harassing a customer in his 90s.I know an experienced Subaru dealer, and he said that this is the worst case he's ever heard of from any dealer in the Subaru network, or from any main dealer, for that matter. Clearly a company with incompetent management and profound systemic issues. Avoid at all costs. Great car, but purchase elsewhere.

Was charged £108 to put my 2 winter tyres on for me. These were supplied by myself and took away my summer tyres. Normally pay about £55 max.

Very happy with the service I received, especially during Coronavirus. So friendly and couldn’t do more to help out! I would be more than happy to purchase a car from here again.