BT Telephonefault.co.uk (EAST LONDON)

I called William to help me with a problem I had experiencing for quite some time: my phone cut out after the first ring when I received incoming calls. I am a Sky customer and had phoned this company several times but they assured me that there was nothing wrong with my telephone line. William turned up promptly and spent a good 3-4 hours to check everything he possibly could, but found nothing wrong with the wiring. So, he asked me to phone Sky and let him talk with them on my behalf. Sky advised then that there was a fault on my line and, eventually, sorted it out for me within the next few days. William then came back to my house again 1 week later to reconnect all the telephone points he had to disconnect for diagnosing the fault by an elimination process.

What a brilliant service. Had all my internet phone cable running with no problems at a much better price than BT, and William had even offered to come round early. Great stuff!

Very helpful experienced and knowledgeable. Rang up with a query over the phone thought I would have to get him to come and do some work but gave such thorough and helpful advice that I was able to rectify the issue myself with no call out charge being incurred! Very greatful for such excellence service and a genuinely nice person! Thanks again!

William came to our office and was brilliant. completed the job and was clean and tidy. Very Happy

Honest review – Read time 2minsSummary: Excellent customer service and great value for money. I've had Will from Telephone Fault UK terminate 10 CAT6 cables at different locations within the house.Price: After receiving 3 quotes from a range of different Network Engineer and CCTV engineers, Will proved to be the most competitively priced as well as being the most flexible with regards to when he could start the works.Technical Knowledge/flexibility: Will offered the option to come to site within minutes of our first phone call, however also catered to a time that was most suitable for me. Will was extremely clear with regards to what he expected from me and also re-assured me that he would be arriving to site with PPE and uphold the government’s social distancing guidance.Before arriving, he advised on what materials I needed to have ready for him to complete the works. Where Will excelled in his flexibility was being able to provide instant guidance when procuring the material by the means of using what’s app. This was incredibly comforting, being someone who is not very knowledgeable in the world of networking, having that knowledge within reach made the process very smooth.Upon arriving, Will pointed out that the cable currently installed within the house was intended for outdoor use. Being an outdoor cable, the cable was harder to work with as the cable is thicker and less flexible, subsequently, more time was required than anticipated. However, this did not stop Will from reneging on the price.He continued to work on the cables, methodically until a stable and fast connection was received from every cable. Also, he ensured he cleaned up all loose trimmings from the cables as he made his way round to different points within the home.In addition to terminating the cable, Will also took it upon himself to install a switch, which I had previously purchased, to connect all the networking cables. This was never discussed; however, Will took the initiative to also carry out this work.After Care: This is where Telephone Fault UK excel from their competition. Will offers 2 years guarantee on his works, this is something I have not come across by any other network engineer.Further, for one room I opted for a quad face plate network connection. This was a faceplate I had purchased previously. By having outdoor cables installed within the house, this faceplate, which was secured to the wall, sat slightly proud. Even though the faceplate was secured, Will offered the option if I ever decide to change that faceplate, he would reinstall it for free.Overall: Great value for money, great communication, and a very honest engineer.

Absolutely fantastic, professional, courteous and expert service from William. Very prompt and thorough to ensure the customer gets what the customer wants. Cheers Teleco Solutions!

I have to put my hands up to the service that I received . I needed 4 extensions fitted in my house after fire took place there. one in the front room ,one in dining room and two in bedrooms upstairs. I knew it would be a task running the line through as there was new carpet applied down .but I was surprised that It was not a problem that it still could be done and was also shown more options for the line to run for each extension. Very pleased with the outcome more than a professional Thanks again

William - thank you for offering such a great service to my elderly parents who live in East Finchley. They suddenly developed bad crackling & squeeling noises on their phone line and when I contacted you, you offered to come along the next day and resolve the problem for a fixed fee. In just 1.5 hours you resolved the problem and the line is now perfect. We will highly recommend you. Once again, thank you for such a great service.

William was extremely friendly, polite and professional. He took the time to fully assess the job, checking with us regularly to ensure that the service he was providing was what we required. William did a very neat job and took care to tidy up before he left. We are extremely happy with the work that William carried out and would not hesitate to recommend him to everyone!

William was incredibly helpful and I was very happy with the work he did. Would highly recommend.