HeatPumps4Pools Ltd

Very happy with the service I received yesterday after our Hot Splash Heat Pump leaked R32 Gas and failed. Having rung and spoken to one of the team, I had a replacement heat pump being sent out and will hopefully receive today (the day after my first phone call). I also took the option of upgrading to a better quality heat pump. The process was very smooth from start to finish. Thank you.12:30pm the following day I have received the new heat pump and have installed it, all within 24hrs of my initial call. Great work.

Had a problem with a heat pump that I didn't purchase from this company. They put me through to David from Technical who gave me free advice to try fix the unit without having to buy a part. Completely genuine and helped me resolve the issue. Very knowledgeable. I'm definitely going to buy all my pool equipment from Heatpumps4pools ltd. 5/5 stars. Great company. Thank you.

These guys have an amazing amount of knowledge. I would highly recommend a call before you start chucking money at your pool heater i spent 5 min on the phone to David and saved myself a fortune in parts due to a miss diagnostic by a independent engineer, Thanks to Davids experience and long term knowledge he fix my heater over the phone.Many Thanks to all at HeatPumps4Pools.com (especially David).

David Morris really helped out with specifying a 7KW Sunspring heater for my 12ft pool (I wanted rapid heating). The pool is at a constant 30 degrees and we are all in there regularly.Its some of the best money i have spent.Highly recommended - Many Thanks :)

Needed to have a part delivered in very short notice, and to make it worse, even outside the UK, to Germany, with all the extra complication this comes with. They did everything possible so that I get the part on time! Amazing flexibility, technical support and willingness to serve the customer in the best way possible!

First class service in sourcing a replacement part for my pool heat pump. Not only that, Nigel has found an engineer for me to install the replacement. Could not have asked for a better service.

Although there was an initial problem with the order, it was quickly rectified. David was very conscientious in terms of customer satisfaction.

Vertical heat pump 29KW: Brilliant.Here's my story: 10m x 5m indoor pool. Initially I opted for a 24kW model, but after it arrived, the fitting instruction told me that I didn't have enough space. I was critical that the information on the web site didn't say just how much space you need. So, after explain the problem, Heatpumps4Pools arranged collection and delivery of a vertical model (29kW) I had a few questions about fitting, but there was always someone knowledgable on the phone, so it turned out to be easy.Compared to gas, this thing is brilliant. My pool circulating pump runs at 15,000 litres per hour, and the water, even at this rate, is heated by 2 degrees C. This heats my pool by 2deg in 4 hours (summer air temperatures). If in doubt, go for the bigger pump, you won't regret it.

I was looking for a heat pump to heat my above ground 24ft by 12ft pool. I came across heatpumps4pools whilst looking online. I wasn't wholly sure about what I needed so I visited their premises in Basildon, Essex. I was given excellent service and advised on all aspects of installing a heat pump to my pool. Everything was explained in detail on pipe sizes, bypass kits and electrical requirements leaving me very confident to do the installation myself. I purchased a 12Kw Thermotec Eco Inverter, a bypass kit and some pipework and different connectors. They had everything I needed in stock the same day so I made my purchase with them.I've since installed my heat pump and am very happy with it, my pool temperature is now at 27c . I've found that once the pool is up to temperature the heat pump just ticks over at a lower cost.I would definitely recommend using the services of heatpumps4pool for all your pool requirements. Good, knowledgeable honest advice.Thank you David K and thanks to all at heatpumps4pools.