World of Water Aquatic Centres Rolvenden

Shop has a very good layout, very spacious. Staff can be very helpful right up to the point when it seems they are following you the shop. On this visit there was quite a few Koi ponds that the water was very murky. The front and rear garden were kept to very good standard. Pricing is reasonable.

Young lad helped us from start to finish with our project. Very knowledgeable. Only sorry I didn't catch his name

Has most of what you need to set up a garden pond including fish and food. Not a massive range but it's all there. Ample parking available.

Absolutely awful customer service, clearly a new employee had started and he was brilliant but the minute he asked for help from another employee they were very negative towards him saying they were too busy to help, baring in mind there is about 5-10 employees working and I was the only customer in store. Both employees he asked help from were huffing and puffing and did not engage with me at all! Thank you to the young man who did help me, he did his very best, I’m surprised other older colleagues have not been told to support younger newer members of staff.

I've bought plants online from World of Water.The water Lillie's and water hawthorn were excellent. Really good strong plants.I was unfortunate to also buy some water soldiers which were really really bad. The arrived rotten and decaying and within 2 weeks has totally rotted away.I wrote a positive review for my lilies - all good there. Review was accepted. I wrote a negative review for the water soldiers. For some reason this review hasn't been published. Be aware of buying online plants from them which don't have any reviews published!

Went there today to discuss buying a pump , clips and liner. The staff member was knowledgeable, professional and approachable. We thoroughly enjoy looking round the various ponds and water features.

Great selection of preformed ponds of all sizes, together with liners to DIY your pond. There are cascades, pumps and everything else you need. A good selection of water features and everything for a tropical set up too.

Cannot rate this place enough, great service from one young man you know who you are B-- :) always such a pleasure to be served by him, very knowledgeable never mind a wait to get excellent customer service...

Outstanding customer service by Antony at World of Water. First of all he answers the phone quickly! So many online retailers put you through an interminable call waiting queue...Then he's really helpful in advising on their pumps and other pond-related equipment. Antony even found me a product I wanted which they stock in their shops, but wasn't listed on the website. I would have bought it from Amazon but it was more convenient to include in my order/delivery. All this goes to show how important it is to be able to talk to someone friendly and with expertise. The place I bought from previously was my first port of call, but they've stopped offering a customer phone service, so here I am buying from World of Water...