Mercedes-Benz of Wakefield

I met Maddie two weeks ago telling her I needed a new car and fast due to changing jobs and no longer having a company car. I cannot count on one hand the number of times we have spoken since then but each time Maddie was nothing but patient and professional, always having my best interests at heart. She sourced exactly what I needed and moved mountains for me to get it on time. I am so grateful for all the effort she has gone to, even down to changing other peoples schedules so that the ceramic coating was cured on time. The whole process was smooth and the experience on a whole was nothing short of perfection. Thank you so much Maddie!

I collected my new car from Mercedes Wakefield this week after an amazing sales experience with Bianca (member of the sales team). She was very professional, knowledgeable and extremely helpful. We can’t thank her enough for making the whole process go so smooth and stress less.Many thanks again Sharon.

I had a great experience buying my car from here. Bianca Clark looked after me and she was amazing. Efficient, knowledgeable and I instantly trusted her.

I cannot express my gratitude enough for Bianca and the exceptional service at the Wakefield Mercedes showroom. I highly recommend their services! The process of acquiring my new CLA 180 was not only easy but remarkably quick. Matthew was great in addressing all my queries. Without a doubt, I plan to purchase my next car with Bianca. Thank you for the outstanding experience!

One of the best car services I have ever had.Shoutout to Zeshan, he was the best dealer! He made the whole process simple and understandable for me! And I left with my dream car!! Super happy & will definitely be back here for an upgrade!If you are ever in this showroom, ask for Zeshan!

I’ve just bought a car from Mercedes Wakefield and they were brilliant. I was served by Bianca on the sales team who was professional, helpful and knowledgeable. I would definitely recommend using her and I will be doing so in the future.

Fantastic customer service! We now have our new car and absolutely love it. Thank you to Matthew, Jodie and Victoria for looking after us so well. Above all, thank you so much to Kieron who went above and beyond to ensure that we had the best experience, nothing was too much trouble. He guided us through the whole process with such professionalism and we could really tell how passionate he was about our customer experience. He is a credit to Stratstone. An amazing team.

What a service from Bianca start to finish. Super fast turn around. Great customer service. Absolutely thrilled with my new car! Merc warranty and GAP insurance both sorted so quickly as well! Thankyou so much

Delivered a car to me with both front alloys damaged on receipt. Communication to resolve issue was terrible - sales person wouldn’t return calls and ignored some of my emails. I escalated to a manager who after initially not returning calls twice, eventually had a proper refurb of the wheels authorised, but never told me the authorisation had been made.Once car was with my local dealer, they showed me that both front tyres were totally bald around the edges. Quizzing yet another manager about this, they said they were “legally able to sell a car in this condition” because inner tread measurements were ok. Not what I’d consider a very responsible policy particularly for a “luxury” brand.They eventually authorised replacement of two tyres and re-facing of the alloys. Seemed to suggest this was doing me a favour. Wouldn’t authorise a full wheel realignment other than the basics of what is included with replacing tyres.Overall, it’s a typical car dealer. Don’t communicate when problems arise, forcing customer to chase and chase leading to stress and inconvenience. I’m left annoyed and dissatisfied.