TSB Bank

Today i went into the branch to withdraw some cash... i was asked what it was for.. which i told them was a car... then i had lots of questions.. then pulled into see a higher member of staff which carried on questioning me like i was a child and patronising me as he was half my age then told me he would need to see paper evidence of the car im buying and who im buying it from. well im absolutely discusted at this point.. they wanted me to pay for a car with bank transfer.. excuse me if im wrong but its my money and i will do and pay for things in whichever way i feel i want to. not have 2 members of male staff sit me in a room like im in the headmasters office.. after being shut for a refurbished for the last 4 weeks which has totally inconvenience alot of people.. ive waited for this branch to reopen so i can buy a car and still im not allowed to draw my own money out to do so... what the hell is happening in the world.. not sure why i couldnt have my money and they thought i would be scammed etc... but i must admit your half million pound refurb.. i think it was you who was scammed it looks terrible... moved a customer service desk.. boarded up counters, bit of paint and plastic chairs in the middle...what a waste of a once lovely branch... as a customer of almost 30 years i am a very very unhappy one... if you want to draw cash out make sure you have your relevant paperwork folks or you have no chance..

Great advice, lovely friendly local staff member.

Lovely staff, always helpful.So glad we have this branch to have face to face help when we need it. A telephone conversation can be useful but doesn't always do the job.

Went in to simply confirm proof of ID for a credit card... poor customer service was in there for 45 minuets. Wondered why they had such a bad review score on here... Let’s just say I cancelled the credit card application in the end, I feel sorry for their actual banking customers!

Came in today too use counter at just after four was rather abruptly asked if I had an account then was told counter was closed whilst three assistants stood there talking not great service tsb

Trying to force most if not all interactions online. But, as well they know some interactions require in branch activity. But, the branch is purposely not geared up for this. No numbered queue system. Absolute shan.

After closing Old Hill branch, I have to use Halesowen every so often. I went to Halesowen, to find it closed for a refurb, so then broke my neck to get to Merry Hill, as I knew they were open until 5pm. I arrived at 4.20pm, only to be told that the counters close at 4pm and I was refused a withdrawal, being told that I had to go back the following morning. Absolutely rubbish service for people with passbook accounts. The staff were very abrupt, asking me what I wanted the money for and when I questioned this, I was told that it was standard procedure to ask that. Does what I want the money for actually determine whether they decide to help me out or not? Very unhappy with the service.

Not usually one to leave reviews but Everytime I have gone into the bank with a problem Joel has always came up with a solution . A credit to your team . Amazing people skills and such a polite young man . Thankyou

What good is a bank during lockdown that that tells you they won't answer the phone but if your close by pop in..... We're not meant to be popping" anywhere. I already have online banking but what I'm trying to do will not allow me

Arranged to finish work early rushed back to get my banking done as I work 7 days a week only to find that they have closed up at 4:35pm when the opening times untill 5!!1, How is any one that works for a living meant to get there before they close?2, why is the branch closed before the stated closing time?